Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Time Machine for E-commerce. A customer timeline for ecommerce disputes and accounts.

AI Time Machine builds a customer timeline for ecommerce inside the AI Team Assistant: ask about a disputed order or a wholesale account, and every dated mail, call, document and record lines up in lanes. A click on any moment of the disputed order opens the mail, page or call itself with its recap, and the story prints on your store's letterhead.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Time Machine · A customer's story

Customer timeline for ecommerce: the web lead, an order, a quote request and the e-mails, by date, real Zanus AI screen

A customer's story

A customer's story in order: the first contact from the web, the order, the quote request and the e-mails, each with its date.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Print the story of this customer's disputed order on our letterhead.”

Lisa“The chronology of the disputed order is ready: twelve dated moments from the first mail to the delivery photo. Print it?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

A chargeback arrives on a laptop order; you ask what happened and the mails, the call and the delivery photo line up by date.

A boutique disputes last season's invoice; the wholesale account history shows its quote, the line review notes and every mail in order.

Your care lead asks Lisa to go back to March and reads the moment the customer first reported the fault.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The TIME MACHINE button: the count of dated moments an answer gathered
Lanes: mail, mailboxes, documents, calls and bookings, records, calendar, pictures
The jog knob: first, previous, play, next, last, by moment, day, week or month
The pane: the moment as it lives, the passage lit
A recap per moment: built from the record itself
Dates in the file: a document at the date written in it
Refresh from the records: what came after, marked new
Print the story: the chronology on your letterhead

Add it to AI Team Assistant or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Time Machine does, for every business ›

Works withAI File Cabinet AI Chat for your team AI E-mail AI Calls Transcripts

The timeline

Order dispute timeline from your own records

One lane per kind

Mail, your mailboxes, documents, calls and bookings, records, the calendar and pictures, each in its own lane at its date.

A document at its own date

An invoice dated last May dropped into the file today stands in May, so the chronology follows the order, not the day of filing.

A recap from the record

Each moment of the disputed order carries a recap built from the record itself, nothing read from a model's memory.

Printed for the dispute

The whole chronology prints on your letterhead, ready for the reply your team prepares to a bank or a wholesale buyer.

Set-up

Customer history for online stores in 2 minutes

Ask the Team Assistant

Ask about a customer, an order or a wholesale account, such as what happened with a laptop delivered in pieces.

Open the Time Machine

The button beside the box shows how many dated moments the answer gathered; one click opens the timeline.

Move through the story

Play it, step by a moment, a day, a week or a month, or drag the red cursor by hand.

Print a real case

Try it for 7 days on your own records, then print the story of a real dispute before you decide.

Questions & answers

AI Time Machine for E-commerce: questions & answers

What is a customer timeline for an online store?

Every dated moment with one customer in date order, with the source of each: the mails, the calls, the documents and the records. The AI Time Machine builds it from your own records when you ask the Team Assistant about that customer.

Can it help us answer a chargeback?

It lays out the evidence your records hold, the order conversation, the calls and the delivery documents, at their dates with a recap each, and prints the chargeback evidence chronology on your letterhead for the reply your team prepares.

Where do the dates come from?

Only from your store's records: the customer's mails, your mailboxes, the File Cabinet's documents, the calls, the records and the calendar. An invoice stands at the date printed on it, not the day someone filed it.

Does the recap come from the AI's memory?

No. Each moment's recap is built from the record itself; the pane shows the customer's mail, the delivery document's page with the passage lit or the call's transcript beside it.

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