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AI Knowledge for Software & SaaS. An AI knowledge base for SaaS that every channel uses

AI Knowledge is an AI knowledge base for SaaS companies: your website, help center, docs, rules and catalog in one tree, read by the AI on every call, chat, e-mail and ticket. A question it cannot answer is not guessed; Lisa says she will verify and come back, and the question waits for you to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Daily scan

AI knowledge base for SaaS: the daily website scan adding new pages with their pictures and videos, real Zanus AI screen

Daily scan

Your site is scanned daily: new pages are added with their pictures and videos, and the pages you removed are retired.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a release date for a feature.”

Lisa“A NEVER rule will keep any feature release date off every channel, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Software & SaaS use it

After a release, the daily scan reads the changed help articles again and retires the page about the old reporting screen.

A customer asks about an integration your docs never mention; the gap waits under Q&A and gaps for your answer.

A rule says never promise a feature date; its test asks that question every night and turns green or red.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One tree

A SaaS knowledge base for customer support and your team

Help center read daily

Your site and help center are scanned every day: new articles join with their pictures and videos, and removed pages are retired.

The order of truth

Your written answers and rule corrections come first, then company documents, then website pages, the newer of two pages first.

Contradictions paired

Two rules the AI cannot follow at once are shown side by side with the reason, so you edit one or say which wins.

Nothing live before your click

Teach it by talking; the assistant proposes the change, and nothing goes live until you press APPROVE & DEPLOY.

Questions & answers

AI Knowledge for Software & SaaS: questions & answers

What makes a good AI knowledge base for SaaS?

One source every channel answers from, kept fresh as the product changes. As knowledge base software for SaaS, AI Knowledge reads your website and help center every day, holds your rules beside them, and the chat, the phone, the e-mail and the tickets all answer from that one tree.

What happens when the docs do not cover a question?

The AI does not guess. A sentence your knowledge does not support is held back, Lisa says she will verify and come back, and the question lands under Q&A and gaps for you to answer once for every channel.

How does it keep up with our releases?

The daily scan keeps your help center knowledge base current: it picks up a release's new help articles with their screenshots and videos, reads an edited article again and retires a removed one. Untick a deprecated feature's page and every channel stops using it at once.

Can it hold internal pages customers must not see?

Yes. Pages marked internal are read only by the Team Assistant and the personal chats, never by the website chat, the voice or the phone.

How do we know the answers are still right?

Each rule carries a test question with the words its answer must and must not contain, and the tests run every night, green or red. Every question you answered once is replayed daily, and a fix that stops surfacing is marked rolled back.

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