ZANUS FRONT OFFICE FOR SOFTWARE — AI PHONE
Every call answered. From the first ring, in every time zone.
The admin whose team cannot log in does call. The AI answers on your menu, in your chosen voices, in up to 40 languages: which plan includes what, whether you integrate with their identity provider, how to reset two-factor — from your published docs. It books the discovery call, opens the ticket with account and priority, and transfers a P1, a security or a contract question with the context whispered in. Hang-ups become call-back lists the AI works itself.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
Forty client users calling because email is down: every one answered, published status read verbatim, a priority ticket per client, on-call paged by your rules.
Who called, which account, what they asked, the outcome, transcript and summary — on the record before the call ends. An admin never explains twice.
Not a voicemail dead end: the evaluator abroad gets plan answers and a demo link; the customer gets a ticket number, not silence until Monday.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Priya, this is Nimbus Software: your annual subscription renews on the 1st — the invoice is in your billing portal.”
- “Hi Marcus, this is Nimbus Software calling to schedule your onboarding session. Would Tuesday at 10 or Thursday at 2 work for your team?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the customer can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the customer is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our phone numbers?
Yes. Your existing numbers stay; calls route to the AI first, your team first, or any mix by hour and by line — for example, AI overnight and on weekends, support engineers during hours with AI overflow when the queue builds.
What happens with a security incident, an outage or a contract question?
Your rules decide: a suspected security incident or a vulnerability report is transferred to your on-call person with the transcript; during an outage the AI reads your published status wording and files the report, it never estimates a fix time; contract, DPA and billing-dispute calls go to the account owner. The AI does not improvise on any of these, and it never changes who can access an account.
Try it free on your own product. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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