Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Software & SaaS. An MSP answering service for every support line

AI Phone is an MSP answering service that answers the sales and support lines of a software company or a managed service provider on the first ring, day and night. It answers from your runbooks and help pages, opens the ticket with the account named, and tells your on-call engineer who is calling and why before the call connects.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Handed to engineers

MSP answering service: calls handed to an engineer, with who called, why and how fast they picked up, real Zanus AI screen

Handed to engineers

When a caller needs a person, the AI says who is calling and why, and the time the engineer took to pick up is kept here.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Support line: engineers first in office hours, the AI at night; urgent outages ring on-call.”

Lisa“Your engineers will take support calls first in office hours, the AI will answer at night, and urgent outages will ring on-call. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Software & SaaS use it

At half past seven an MSP client's office manager says nobody can sign in; the AI opens an urgent ticket for your service desk.

An evaluator abroad calls the sales line at night, hears which tier includes single sign-on and books a discovery call for your morning.

A caller reports that a customer's data may be exposed; the AI tells your security lead who is on the line and why, then connects.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

What the MSP answering service does on each support call

First ring, no menu

On an MSP and IT answering service, callers describe the problem in their own words; nobody sits through a list of options before a voice greets them with your company's name.

Sorted by reason

Sign-in trouble, an invoice question or a prospect: call routing sends each caller to the service desk, accounts or sales by what they say.

The client on the ticket

The client office, the user, the symptoms and what was already tried are written on the ticket before an engineer opens it.

Callback numbers read back

A message gets its callback number read back digit by digit and lands with the right engineer, even one dictated as the caller hung up.

Set-up

An after-hours support line for SaaS, set up in 2 minutes

Lisa reads your help pages

Your help center and the runbooks you upload become the answers, and Lisa asks which engineer covers which client and which product.

Forward the support number

Forward the service desk line and the AI answers at once; nothing is installed and your carrier stays the same.

Choose the night rules

Full AI service, messages only or voicemail after hours, and the outages that ring the on-call engineer's mobile.

Try it for 7 days

Run it on your own clients, with no credit card, and read every call it took, with its transcript, when the week ends.

Questions & answers

AI Phone for Software & SaaS: questions & answers

What does an MSP answering service by AI handle?

Every call to the service desk or the sales line: sign-in problems, mail outages, new user requests, billing questions and prospects asking about your plans. AI Phone answers from your runbooks, opens a ticket with the client office and its priority, books a call when one is needed and writes each call down with its transcript and summary.

Can the AI answer a software company's support line after hours?

Yes. As an answering service for software companies, AI Phone never closes; your support hours only decide when an engineer can be reached. After hours you choose full AI service, messages only or voicemail per department, and on a company holiday or a maintenance night callers hear the line you wrote for it.

How does an urgent outage call reach the on-call engineer?

By your rules. The AI hears the symptoms and captures the client and the account, then rings the on-call engineer on the computer, the phone app or a mobile and says who is calling and why before connecting. If nobody picks up, the caller hears your prepared line and a message is filed.

Can we keep the support number our customers already have?

Yes. Forward the number to your Front Office and the AI answers from that moment, with no porting and no new phone system. Client offices keep calling the number on their stickers and invoices, and a new local number is there if a region needs its own.

How is AI Phone priced for an MSP or a software company?

This AI answering service for IT providers is priced per company, never per seat or per engineer, so the whole service desk shares one subscription. You add the modules you need, such as AI Tickets for the queue; the current plans are on the pricing page, and the trial lasts 7 days without a credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Software & SaaS ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.