ZANUS FRONT OFFICE FOR SOFTWARE — SUPPORT TICKETS

Support tickets that file themselves — complete, on the first try.

A failed import at 9 PM, an integration that stopped syncing, an invoice showing more seats than the team has, an MSP client whose new hire needs accounts by Monday: the AI answers what the docs answer, and files the rest as a complete ticket — account, plan, environment, steps to reproduce, screenshot requested — sets the priority by your SLA rules, routes it to tier-2, billing or on-call, and keeps the customer informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

No “which browser?” ping-pong: the AI asks upfront and the ticket arrives with everything tier-2 needs, in English even when the customer wrote in Portuguese.

Routed by your rules

How-to answered on the spot; bugs to tier-2 with the environment attached; billing to finance; a suspected security issue straight to on-call, never queued.

Status updates sent

The customer hears when the ticket is picked up, when a fix ships and when it is closed — automatically, in their language, without asking.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own product7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI resolve bugs or change account permissions?

It resolves what the documentation resolves — how-to, configuration, known issues with a published workaround. It never changes who can access an account, never issues an SLA credit and never decides a security incident: those are filed, routed and tracked for your people.

Does it work with our help desk, and which plan includes it?

Keep your help desk and sync tickets through API and webhooks, or retire it — tickets, statuses and history are included.

Try it free on your own product. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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