Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Software & SaaS. An AI email responder for SaaS companies, desk by desk

AI E-mail is an AI email responder for SaaS companies that reads every message sent to sales@, support@ and billing@, attaches it to the account and drafts the answer from your docs. Each department decides whether Lisa sends alone or a person approves first, and the requests your rules keep for a person, such as refunds or data deletion, wait in Needs you.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per desk

AI email responder for SaaS companies: who answers on each department and the response time, real Zanus AI screen

Rule per desk

Per department: Lisa answers and sends, Lisa writes and a person approves, or a person writes, with the response time set too.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Support desk: Lisa answers and sends how-to questions; Billing waits for a person.”

Lisa“Support will send Lisa's how-to answers on its own, while Billing keeps every draft for a person to approve. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Software & SaaS use it

An admin writes asking how to add ten seats; the reply with the steps from your billing article waits in Ready to send.

A long security questionnaire reaches sales@; it is assigned to your security lead with a summary and a drafted acknowledgment.

A customer writes in Portuguese about a failed import; the reply in Portuguese asks for the file type and the error shown.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Every desk

Support inbox automation for SaaS, sales and billing

A desk per address

Sales, Support, Billing or the desks you name, each with its own address, its colour and the count of its open threads.

Drafts ready to send

As an AI email assistant for support teams, Lisa leaves most support mail in Ready to send with an answer written from your docs; read it, change a word if needed and send it.

Needs you, nothing else

Only the threads that need a decision from a person appear there, across desks and mailboxes, each with Lisa's proposal beside it.

Bulk mail kept apart

Product newsletters and system notifications leave the desk, read once by Lisa in case a real customer wrote from a mailing tool.

Questions & answers

AI E-mail for Software & SaaS: questions & answers

Can AI answer support e-mails for a software company?

Yes. AI E-mail drafts each reply from your docs and help center in the sender's language and attaches it to the right account. By default a person approves before it leaves; for automated email response for software companies, move a desk to Lisa answers and sends once you trust what she writes.

What happens to a data deletion or refund request sent by e-mail?

It waits for a person. Lisa reads it, attaches it to the account and proposes what to do in Needs you, but a decision on data, money or the subscription is made by your team. Too many AI rounds on one thread also hand it to a person.

Can sales@ and support@ share one team without answering twice?

Yes. In this shared inbox for SaaS support, each address lands on its own desk, a thread taken over by an engineer stops Lisa from writing on it, and Overdue shows customer mail past the response time you set, four hours by default.

Do replies go out from our own addresses?

Yes. Mail sent from here leaves from your own address with your signature and company footer, and lands in its Sent folder. Each person can bring a personal mailbox too, and Lisa reads only the folders they allow.

What about purchase orders and proposal requests sent by mail?

They go where they belong. A purchase order mailed by a reseller opens a case on Orders & quotes, and a request for a proposal opens one in the Proposal Studio, while the thread stays on its desk with a chip.

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