AI Assist on calls for Software & SaaS. Docs and runbooks whispered to your rep mid-call.
AI Assist on calls shows your sales rep or support engineer suggestions from your knowledge while the customer talks: which plan includes audit logs, the published API rate limits, the known workaround for a sync error, the escalation path for a suspected breach. The AI never speaks to the customer; your person stays the voice.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“When callers mention a security issue, show the escalation runbook on screen first.”
Lisa“Done: when a caller mentions a security issue, your team now sees the escalation runbook first on screen. Add the incident contacts?”
Any setting, in any module · applied only on your yes
How Software & SaaS use it
An evaluator asks a new SDR whether the mid tier includes single sign-on; the answer from the pricing page appears on screen.
A support engineer on a call about a webhook error sees the known-issue article and its workaround as the customer describes it.
When a caller mentions a possible data leak, the screen shows the security escalation steps before the engineer says anything.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Software & SaaS: questions & answers
What is real-time agent assist for SaaS support teams?
It shows answers from your docs and runbooks on the engineer's or rep's screen during a live call. The AI never talks to the customer, so your person stays in charge while getting the right article in front of them.
Does AI assist help new support engineers ramp up?
Yes. A new engineer sees the relevant doc, workaround or escalation rule as the customer describes the problem, instead of putting the call on hold to search the wiki.
Can AI assist suggest discounts or contract terms on sales calls?
Only the price rules and terms you published to it. Anything outside them stays with your account executive and deal desk, and the suggestion panel shows the escalation path.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Software & SaaS ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.