AI Front Office for Software & SaaS. The AI receptionist for SaaS companies in every time zone
Zanus AI is an AI receptionist for SaaS companies that answers the sales line, the support line, the website chat, demo forms and shared inboxes around the clock, in each caller's language. It handles common questions from your docs, books discovery calls, opens tickets and sends security, contract and outage questions to the right person.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Support line: engineers first in office hours, the AI at night; urgent outages ring on-call.”
Lisa“Your engineers will take support calls first in office hours, the AI will answer at night, and urgent outages will ring on-call. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Software & SaaS
- Trial users and evaluators weighing tiers, integrations and API quotas
- Account admins who lost two-factor access or need extra seats
- Users reporting a stalled sync, a failed CSV upload or a slow dashboard
- Agencies, resellers and MSPs applying to sell or refer your product
- Procurement teams and security reviewers with order forms and questionnaires
- Client offices of an MSP ringing the service desk before nine
The SaaS front desk
What an AI receptionist for SaaS companies answers
Call handling, lead capture and customer service run through one front office: the sales and support lines, the chat, the forms and the inboxes answer from the same approved knowledge base, so no evaluator waits and no ticket starts empty.
Sales and support lines
AI Phone picks up inbound calls on the first ring, so missed calls stop costing you demos; it answers plan and how-to questions from your docs and routes each call to sales, support or billing by the reason given.
The pricing page chat
AI Webchat answers evaluators by text or voice on your pricing and docs pages, opens the page that explains a feature and offers the demo form when the questions turn serious.
Demo and trial forms
AI Web Forms runs lead qualification on every demo request: it refuses free mailboxes when you ask it to, verifies the work e-mail and answers at once with a slot, a guide or a personal demo.
Support tickets
AI Tickets opens a ticket from any channel with the account and the conversation on it, answers when your knowledge is clear and holds the rest for an engineer.
Sales and support inboxes
AI E-mail sorts sales@, support@ and billing@ onto desks of their own, drafts each answer from your docs and sends alone only on the desks where you allow it.
Product demos on request
AI Demo builds a demo around what the evaluator asked to see, and Lisa presents it live in their language, at any hour, with the quote button inside the demo.
A day at a SaaS company
The moments a virtual receptionist for SaaS companies covers
Release morning
A release moves the export button and call volume jumps as admins ask where it went; the phone and the chat answer each one from the help article you approved for the release.
The evaluator on the other side of the world
A buyer in Sydney calls after hours, while your sales floor sleeps, hears which tier includes audit logs and books a discovery call that lands on your rep's morning.
An incident
Logins fail for part of your customers. Callers hear the wording you approved, each report becomes a ticket with its priority read from their words, and on-call is rung only when your rule says so.
Quarter end
Procurement sends an order form and a security questionnaire on the same afternoon; both reach the right desk, the questionnaire assigned to your security lead with a drafted acknowledgment.
The trial that stalls
A trial user never connects an integration. Her day-three follow-up answers the question she typed in the chat, and the moment she replies the sequence stops and a rep is told.
Renewal season
Admins whose plan renews next month get a reminder call in their own hours, and anyone who wants to discuss seats is listed for your account manager to call back.
Real screens
Inside the AI front desk for software companies
What buyers judge AI receptionists and virtual receptionists on, shown on real Zanus AI screens with demo data: the calls answered, the tickets opened and the demos sent for a software company's desks.
Compared
AI answering service for SaaS or the usual cover?
The difference between a rep on rotation, outsourced answering services and an AI receptionist shows outside business hours: the AI also answers from your docs and finishes the job while the customer is still there.
| What a SaaS company needs | A rep on rotation | Live virtual receptionist services | Zanus AI |
|---|---|---|---|
| A call at 3 AM from another time zone | Voicemail until the morning | A message taken by an operator who has never seen the product | Answered on the first ring,: with plan questions answered from your docs |
| A how-to question about a feature | Answered when someone is free | Passed on as a message slip | Answered from the help center,: with the article opened in the chat |
| A demo request on Saturday | Seen on Monday morning | A message for Monday | A slot, a guide or a personal demo,: sent while the evaluator is still on your site |
| An outage report | Lost among the other calls | Read from a script, if one exists | Your approved wording and a ticket,: with on-call rung when the rule says so |
| A security questionnaire | Forwarded by hand, sometimes | Passed on as a message | Assigned to the security desk,: with a drafted acknowledgment for a person to send |
| The record of what was said | Notes typed if there was time | A short message | Every call written down: with its transcript and summary on the account |
Guardrails
What stays with your engineers, sellers and legal team
The AI handles the first answer, the intake and the booking without adding headcount; decisions stay with people, under rules you write once and can read back at any time.
Roadmap and release dates
No ship date, beta access or unbuilt feature is promised. A roadmap question gets your honest no-answer line and the offer of a call with product or sales.
Discounts and contract terms
Prices come only from what you publish or your own list; a request for another rate, a custom term or a longer trial is filed for the account executive.
Security and privacy reviews
Questionnaires, data-processing requests and penetration-test questions are assigned to the person you named, never answered from guesswork or from an old page.
Outages and incidents
The AI repeats the wording you approved and gives no time estimate of its own; urgent reports reach your on-call engineer with the caller's words.
Account access and data
Adding an admin, removing a user, exporting or deleting data and cancelling a plan are requests for your team; the AI files them and does not carry them out.
Bugs that need an engineer
When the troubleshooting steps you wrote do not solve it, the ticket waits for an engineer with the steps tried, the error the customer pasted and the account.
Set-up
Set up the AI receptionist for SaaS companies in 2 minutes
Lisa reads your site
Your product, pricing, integrations and help pages become the answers, and Lisa asks what the product does and which pages must never be used, such as a retired pricing page.
Name your desks and people
Tell Lisa who covers sales, support, billing and security, the hours of each and who is on call for an outage; she shows every change before and after.
Forward and paste
Forward the sales and support numbers so the AI can answer every call, forward or connect your inboxes, and paste one line of code on the marketing site and on the help center.
Run the trial
Use it for 7 days on your own evaluators and customers, with no credit card, and read every call, chat and ticket it handled before you decide.
Questions & answers
Frequently asked questions about an AI receptionist for SaaS companies
What does an AI receptionist for SaaS companies do?
It answers every call, chat, demo form and e-mail a software company receives, the way a trained front desk would. Zanus AI tells an evaluator from a customer admin, a reseller or a security reviewer, answers from your approved docs, books the discovery call, opens the ticket and passes anything that needs a decision to the person you named.
How do SaaS companies use AI for customer support?
Mostly for the first answer and the routing: SaaS customer support AI replies to how-to questions from the help center, files a ticket with the account, the plan and the steps tried when the docs fall short, and sends billing, security and outage reports to the right department, so engineers keep their time for the questions only they can solve.
Can the AI answer pre-sales questions about plans and integrations?
Yes, from what you publish: the pricing page, the integrations directory, the API reference and the release notes. When a question has no written answer, such as a custom contract term or a connector you do not offer, it says so plainly and offers a call with your sales team instead of guessing.
What does it tell customers during an outage?
Only the wording you approved. When an incident starts, tell Lisa what customers should hear; once you approve it, the phone, the chat and the e-mail use it. A customer who already reported the problem hears the open ticket quoted instead of getting a second one, and urgent calls ring your on-call engineer.
Can it run the service desk line of a managed service provider?
Yes. AI Phone answers the morning rush of sign-in and e-mail problems from your runbooks, opens a ticket per client office with its priority, and rings the engineer your rules name for an urgent outage. Questions about contract hours or billing go to your service manager with the caller's own words attached.
Who can get account details from the AI?
The AI identifies the contact from the number or the address on the record and answers only what your rules allow. Requests to add an admin, delete data, cancel a subscription or change billing details are filed for your team with the conversation; the AI never carries them out itself.
Which languages can evaluators and customers use?
Their own. The AI answers in the language a caller or visitor uses, and the website chat speaks 40 languages from the same docs. Your answers are written once in your language, so a buyer in Japan and an admin in Brazil hear the same facts about the same plan.
How is Zanus AI priced for a SaaS company?
Per company, never per seat, so a support team of thirty and a sales team of ten share one subscription. You pick the modules you need and add others later; the plans are listed on the pricing page, and the free trial runs 7 days with no credit card.
Can the AI book demos and discovery calls for our sales team?
Yes. AI Booking handles appointment scheduling for your reps: it offers the free slots of their calendars while the evaluator is still on the call or in the chat, verifies the e-mail or phone first, and sends the confirmation and the reminders. With AI Demo, an evaluator can also watch a demo built around their question that same evening.
Does it work with the phone numbers and inboxes we already have?
Yes. Forward your sales and support numbers and the AI answers from that moment, with no porting and no new phone system; forward or connect sales@ and support@ and each lands on its own desk. One line of code puts the chat on your marketing site and on your help center.
Does the AI tell people it is an AI?
Yes. It answers as your company's AI assistant and never claims to be a person, and asked on a call it tells the truth. Anyone who wants a human is passed to your team with the conversation attached, so nobody has to repeat their account details or their error message.
What is a SaaS AI agent, and is Zanus AI one?
An AI agent for a SaaS company is software that finishes a job by itself instead of only suggesting text. Zanus AI agents answer calls, chats and mail, book meetings, open tickets and send demos under your rules, and they hand every decision about money, data or contracts to a person.
How long does set-up take for a software company?
Your AI receptionist for software companies gives its first answers in 2 minutes. Give Lisa your website and she reads the product, pricing and help pages, then asks who covers sales, support, billing and security and when each person can be reached. Departments, rules and channels can be added the same day, by talking.
Can an AI receptionist work alongside our sales and support engineers?
Yes, and most software teams run it that way, AI and human side by side. Lisa answers calls, chats and mail first, settles the routine intake and the how-to questions, and passes the caller to the person your rules name with the conversation attached, so engineers keep only the calls that need them.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.