ZANUS FRONT OFFICE FOR CUSTOMER SERVICE — AI CHAT & VOICE

Website chat that solves the case — not a deflection bot.

Customers ask the website what they would ask the desk: where is my order, how do I reset the device, what is your return window, is my area affected, how do I change my plan. The AI answers from your approved knowledge, in text or real voice, in 40 languages — and when the answer is not enough, it opens the case right there, with everything the customer typed. After 6 PM the chat is still a service desk.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Chat — every website conversation, live and past

The real Chat menu: every conversation lands in the same dashboard as calls and emails.

What it does

Answers what customers actually ask

Return windows, warranty terms, how-tos, hours, outage notices you publish, plan changes — from your pages and documents only. No source, no claim.

Opens the case in the conversation

Order number, product, issue, photos requested, priority — captured in the chat; the case number confirmed on screen and by email before the customer leaves.

Hands over clean

A refund dispute, a complaint or an angry customer lands in your NEEDS HUMAN queue with the full transcript; the agent reads two lines and takes over.

Inside AI Chat — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

It closes, then hands over clean

The chat gives product answers, runs the demo, builds the quote and books the meeting. Your staff only handles the "needs human" queue.

Full funnel in the chat window
Instant handover with full transcript
Auto dark / light theme, your branding

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Is this another chatbot that says “I did not understand”?

No. It is the same AI that answers your phone and your inbox, grounded in the same knowledge, with the same claim guard. When the answer is not in your knowledge it says so and files the case or transfers — the gap shows up in your knowledge review so you add the answer once.

Can it change an account or issue a refund in the chat?

Only what your rules allow. Standard returns follow your return flow with eligibility checked; account changes follow the identity checks you set; a refund outside policy or an exception waits for a person. The AI files, informs and transfers — it does not decide.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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