ZANUS FRONT OFFICE FOR RETAIL — AI CHAT & VOICE

Storefront chat that solves the order question — not a deflection bot.

Shoppers ask the website what they would ask an associate: where is my order, can I still return this, does it run small, is it in stock downtown, can I pick it up today. The AI answers from your approved catalog and connected order data, in text or real voice, in 40 languages — and starts the return, reserves the pickup or books the fitting right there. Refund exceptions and complaints go to a person when your rules say so.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Chat — every website conversation, live and past

The real Chat menu: every conversation lands in the same dashboard as calls and emails.

What it does

Answers what shoppers actually ask

Tracking, return window, size charts, materials, dimensions, compatibility, care, warranty, store hours, loyalty balance — from your product data and policies only, never from memory.

Acts in the conversation

Return started and label sent, exchange for the other size, pickup reserved where your rules allow, fitting booked. No “email us to start a return”.

Grounded answers only

The claim guard blocks any statement without a source in your knowledge: no invented items, prices, promo codes, stock levels or delivery dates.

Inside AI Chat — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own store7 days · no credit card · nothing to install. Give it your website and it is yours to test.

It closes, then hands over clean

The chat gives product answers, runs the demo, builds the quote and books the meeting. Your staff only handles the "needs human" queue.

Full funnel in the chat window
Instant handover with full transcript
Auto dark / light theme, your branding

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can the chat see a shopper’s orders?

Only what you connect and only after the identity checks you set — order number plus email, for example. It works on the front-office record and the order, stock and catalog data you expose through Connectors; payment details stay in your e-commerce platform.

How does it handle an angry shopper or a refund request outside policy?

Your rules: apologize with your wording, file the case with order and photos, and hand the conversation to a person on duty or promise a callback within your stated time. The AI never negotiates a refund, a credit or a price match beyond the policy you published.

Try it free on your own store. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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