Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Retail Stores. A retail chatbot that answers shoppers before they drive over.

AI Webchat is a retail chatbot that answers shoppers on your store's website by text or voice, in their language, from your pages, policies and stock records. With AI Inventory and AI Booking added, it says whether the blue dress is in a size 6 at the mall store, holds it and books the fitting; a complaint goes to your team.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Answers

Retail chatbot: the answer written as it arrives, taken from the store's own website and knowledge, real Zanus AI screen

Answers

The chat greets the shopper by the page they are reading and writes the answer from your own website and approved knowledge.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“If we do not carry a brand, say so and suggest the closest one we stock.”

Lisa“Before: the chat says it has no answer. After: it names the closest brand you stock and shows its page. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Retail Stores use it

A visitor asks whether the espresso machine on the page is in stock at the downtown store; the chat reads the record and offers a hold.

Late on Sunday a shopper asks whether the bridal boutique takes walk-ins; the chat explains appointments and books the next free Saturday slot.

A tourist writes in Japanese about gift wrapping and Sunday hours, and the answer comes back in Japanese from your store pages.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

What it does

What a retail chatbot does for a store with a counter

Most shoppers check online before they drive over; they ask in natural language, and the chat is there to answer questions that decide the visit.

Answers from your pages

Hours per location, brands carried, alteration and assembly services, delivery areas: every answer comes from your website and the documents you approved, never from a guess.

Availability from the record

The chat is no inventory management tool: with AI Inventory it reads the stock list you keep, and a shopper hears whether the item is on hand, reserved or on back order with its due date.

Shows the item

A visitor who asks to see the walnut table gets the real photo held up over the page, with a button to open its page, on a phone or a computer.

Opens the right page

Ask about mattress firmness and the chat opens your mattress guide while it explains; ask about two topics and it gives a short tour of both pages.

Books and holds

With AI Booking the chat books the fitting, the sizing or the delivery window in a free slot; with AI Inventory it holds the piece for pickup.

Passes the rest on

The customer inquiries the chat cannot settle, such as a complaint, a damaged delivery or a request for a person, become mail for your team or a ticket with the whole conversation.

When shoppers ask

Chatbots for retail at the moments a visit is decided

Can I see it in the store?

A shopper wants to sit on the sectional before buying; the chat names the store whose record shows it in stock and offers to hold it until Saturday.

Do you open on the holiday?

Holiday hours and closures come from what you wrote for that day, so nobody drives to a locked door on a Monday you are closed.

Can I return a gift without a receipt?

Your gift-receipt rule and the return window are quoted as written, with what to bring to the counter; an exception goes to the manager.

Can I book a fitting tonight?

After closing, a bride books the first free fitting with a consultant at the store she picks, and the confirmation reaches her before she closes the tab.

Use cases

Retail chatbot use cases along the shopping journey

The questions chatbots in retail answer most, from the first look at a product to the week after the sale.

Product discovery

Product discovery starts with a question in the shopper's own words; the chat opens the matching page, holds up the photo and moves on to the next topic they name.

Store hours and return policies

Store hours per location, holiday closures and your return policies are quoted as you published them, so customer satisfaction never depends on who is on shift.

Order status and tracking

With your online store connected, the chat answers order status and order tracking questions from the order itself, and the tracking goes out by e-mail.

Product recommendations by your rule

Product recommendations follow the answer you gave Lisa on how you decide what to recommend, so the chat can recommend products only by your rule and your pages.

Customer support after the sale

Customer support questions about a delivery, an assembly or a warranty are answered from your knowledge; what needs a person becomes a ticket for your customer service team.

Customer data on the record

A shopper who leaves a name and an e-mail becomes a contact in AI CRM, so the customer data from the chat sits beside their calls, quotes and visits.

Guardrails

A retail AI chatbot that knows when to pass it on

Never a price it invented

The price is the one on the item's record or your published promotion; a shopper asking for a better deal is pointed to a person.

Never pretends to be staff

The chat answers as your store's AI assistant, and its AI agents for sales or booking never claim to be people; a request for a person reaches your team with everything already said.

Abuse handled

A visitor who abuses the store chat gets strikes, then a pause, then a ban; the Watch list names them, and Ban by hand shuts one device out at once.

Weigh the options

A contact form, live chat with staff or retail chatbots

The same shopper questions, handled by a form, by associates at the counter or by artificial intelligence answering from your pages.

What the shopper needs	A contact form	Live chat staffed by associates	AI Webchat
Is the size 6 at the mall store?	An answer the next day	Answered when someone is off the floor	Answered now:: from the item's record, with a hold offered
A question at eleven at night	Waits for the morning	Nobody online	Answered 24/7:: in the shopper's language, by text or voice
A fitting or a delivery window	A request to confirm later	Booked if the associate has the diary	Booked in the chat:: only free slots at the store chosen
What the store learns	One message	A transcript nobody reads	Every session counted:: outcome, page, language and the questions with no answer

2 minutes

Set up your retail chatbot in 2 minutes

Lisa reads your site

Lisa reads your product, service and policy pages, finds the photos she can show and asks how shoppers should be greeted.

One line in your theme

Paste the script once in your website theme; the status strip says installed and shows the last time a shopper opened a page.

Your look and your words

Tell Lisa the button label, the tagline, your colors and the greeting; she shows the before and after and applies them on your yes.

Read a week of chats

Run it free for 7 days on your store's website, then read every session it answered and what each one produced: the customer experience, seen from the shopper's side.

Questions & answers

Questions stores ask about a retail chatbot

What is a retail chatbot?

A retail chatbot is a virtual assistant, or AI agent, on a store's website that answers shoppers in real time. AI Webchat answers product questions, hours, returns and availability from your own pages and records, by text or voice, then books a visit, holds an item or passes the conversation to your staff.

What can a chatbot for retail stores answer?

Whatever your knowledge covers: opening hours per location, parking, services such as alterations or assembly, your exchange and gift-receipt rules, the brands you carry, and stock and back-order dates with AI Inventory. With no source it does not guess; the question goes to your team and is counted as a gap.

Can the retail chatbot tell shoppers what is in stock today?

Yes, with AI Inventory. It reads the item's record and says available, reserved, on order or on back order with the date it is due, at the store that holds it, shows the photos and offers a hold for the hours you allow.

Can a shopper book a fitting or an appointment in the chat?

Yes, with AI Booking. The chat offers only the free slots of that service at the store the shopper picks, such as a suit fitting or a mattress try-out, verifies the guest before the booking enters the book and sends the confirmation.

What happens when a shopper asks for a person?

On a phone, the Talk to a specialist chip calls your store number. A written request for a human agent becomes mail for your team or a ticket with the whole conversation attached, so nobody asks the shopper to repeat the question.

Does the retail chatbot speak other languages?

Yes, 40 of them. Her opening lines are written once in your language and shown and spoken in each shopper's, and the widget follows the language of the page or asks, so a tourist reads your gift-wrap rule in Portuguese.

Can the chatbot answer by voice?

Yes. Once AI voice on the website is on, a shopper taps her picture and asks out loud about a size or a store's hours, cutting in whenever they like. Turn the voice off and every product page keeps a text-only chat.

How do I add a chatbot to my store's website?

Paste one line of code in your website theme, once, and every page gets the widget in your look, on phones, tablets and computers. The Website chat page then shows it as installed, with the last time a shopper opened it.

What are the main types of retail chatbots?

Stores usually weigh four kinds: rule-based chatbots with buttons, keyword bots, AI-powered chatbots that use natural language processing to read the shopper's own words, and live chat with human agents. AI Webchat is the third kind, conversational AI that answers from your knowledge only and passes to your team when a person is needed.

How much does a retail chatbot cost?

AI Webchat is priced per company, never per seat or per agent, so one subscription covers every store's website pages. The prices are on the pricing page with the other Front Office modules, and you can try it free on your own site first.

Will the chatbot invent prices or promises?

No. Prices come from the item's record or your published promotions, and a question your knowledge does not cover goes to your team instead of an invented answer. Abuse is handled too: strikes, a pause, then a ban for a visitor who misbehaves.

Can we see what shoppers ask the chatbot?

Yes. The Website chat page shows live sessions and every session's outcome: answered, a lead, a quote request, a ticket, or opened and never typed. Customer engagement is counted by device and trigger rule, and a CSV export goes to your managers.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Retail Stores ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.