Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Marketing for Retail Stores. Retail email marketing written for each store's customers.

AI Marketing is retail email marketing run from the customers already in your Front Office: create a campaign, filter who receives it by tag, source, language or the date of the last contact, and the AI writes each e-mail from your store's knowledge in the customer's language. A question in a reply is answered, and interest reaches a salesperson.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Marketing · Campaigns

Retail email marketing: one campaign to a filtered list, a personal e-mail written for each customer, real Zanus AI screen

Campaigns

Send an announcement, an invitation or a thank-you to the customers you pick, on one date, and the AI still writes each one a personal e-mail.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send our marketing e-mails only between nine in the morning and six in the evening.”

Lisa“Before: campaigns send in the hours set today. After: nine to six, on each customer's own clock. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Retail Stores use it

Customers tagged for the patio department receive the spring furniture announcement, each e-mail in their language and within the daily limit.

A trunk-show invitation reaches the boutique's customers, then the reminder and the thank-you, with each registration on the customer's record.

A customer replies asking whether the sale covers outdoor rugs; the answer comes from your knowledge through AI E-mail.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Campaigns and events to segments of your contacts
Templates written from your knowledge, in each customer's language; consent and frequency rules
Replies handled by Front Office, a question gets an answer, an interest gets a follow-up
Results on each customer's record; deliverability report

Add it to AI E-mail or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Marketing does, for every business ›

Works withAI Follow-up AI Auto-Call Lisa, your AI assistant

What it sends

Retail email marketing from the customers you already have

No email list to export and no template to design: the customers your phone, chat, mail and forms captured are the audience of every email campaign.

Filter who receives it

Pick the group by tag, kind of contact, source, country, language, deal stage or the date of the last contact, so a patio sale never reaches the bridal customers.

Written from your store

The AI drafts from your website, your departments and your policies, so each e-mail says what your stores really carry and the hours they keep.

In each customer's language

The template is written in every language your customers speak, and a preview per language shows each version, subject line included, before the first e-mail leaves.

Your frame and signature

Every e-mail sits in your template with your logo and colors, and merge fields fill in the customer's name, the company and the sender's signature.

A sender they know

Choose the sender name and the reply-to mailbox your associates read; a real first name from your store reads better than a team name.

Now or scheduled

Send at once or schedule it for the morning of the sale; the automated email goes out paced under your daily limit, in each customer's sending hours.

Ideas

Retail email marketing ideas a store can send this month

New arrivals by department

For better results, tag the customers who asked about rugs or lighting, and the new arrivals of that department reach only them, written from your product pages.

The seasonal offer

Back to school, the patio season, Black Friday or the holiday weeks: one email campaign to the customers it concerns, delivered during each customer's own day.

An in-store event

A trunk show, a cooking class or an early access evening before the sale gets its invitation, its reminder and its thank-you, with each registration tracked on the record.

A new location

Customers tagged for the area of a new store hear its address, its opening hours and what the first weekend brings, in their language.

Customers not heard from

Filter on the date of the last contact and write to the customers who have not called, chatted or written for a year, with what is new.

Trade and corporate buyers

Interior designers, offices and teams are kinds of contact of their own, so the corporate gift catalog reaches buyers and not walk-in shoppers.

Replies and results

Retail email campaigns that answer the replies

Questions answered

When marketing campaigns bring a question back, the customer gets the answer from your knowledge through AI E-mail, in their own language.

Interest followed up

An interested reply starts the right follow-up and alerts your salesperson, so the conversation goes on while the customer still wants the sofa.

Results per customer

Results go beyond open rates: delivered, opened, clicked and replied sit on each customer's record, beside their calls, chats and quotes, where every associate sees them.

Totals per campaign

Each campaign's totals sit in one place, so the owner reads the email performance of the spring announcement without building a spreadsheet.

Weigh the options

Email marketing for retail stores: the store inbox, a classic tool or AI Marketing

Three ways a store sends its email marketing campaigns today, side by side.

What the campaign needs	From the store inbox	A classic email marketing tool	AI Marketing
Who receives it	Whoever is in the address book	A list exported and imported	A filter:: tag, source, language or last contact
The words	One e-mail, typed once	A template someone designs	Written by the AI:: from your store's knowledge, per language
A reply with a question	Waits in somebody's inbox	Waits in a shared inbox	Answered:: through AI E-mail, from your knowledge
The pace	All at once	As fast as the tool allows	Fifty a day to start:: ninety seconds apart, in their hours

2 minutes

Set up retail email marketing in 2 minutes

Your customers are there

Every contact your phone, chat, mail and forms captured is already in the Front Office, so the first segment is one filter away, with no email automation to build.

Your sending domain

Connect your store's domain in AI E-mail; SPF, DKIM and DMARC are checked live until all three read PASS.

Your sender and hours

Choose the sender name, the reply-to mailbox your associates read, the daily limit and the sending hours for each time zone.

A week on your contacts

Try it free for 7 days with no credit card and read every campaign e-mail before it leaves for your customers.

Questions & answers

Questions stores ask about retail email marketing

What is retail email marketing?

Retail email marketing is the part of retail marketing where a store sends its customers e-mails about new arrivals, seasonal offers and in-store events. In AI Marketing you filter the customers a campaign concerns, the AI writes each e-mail from your store's knowledge in the customer's language, and every reply is answered or handed to a salesperson.

How does email marketing work for a local retail store?

Email marketing for local retail stores starts from the customers you already have. Everyone who called, chatted, wrote or filled a form is a contact in your Front Office, so a store can use email for one location with a tag and a filter, and no list to export or template to design.

What are good retail email marketing ideas?

New arrivals for the customers who asked about a department, a seasonal offer, an invitation to a trunk show or a workshop with its reminder and thank-you, and a note to customers whose last contact was a year ago. Each goes only to the group it concerns.

Can AI write our store's marketing e-mails?

Yes. Say tell my customers about our new bridal department and Lisa writes the campaign from your knowledge, then waits for your yes, so nobody on staff writes subject lines or watches an open rate. A person of your team can edit the draft, and every version is kept.

Can a campaign reach one store's customers only?

Yes, through tags. Tag contacts with the store they prefer, then filter the campaign on that tag; the filters also read the kind of contact, the source, the country, the language, the deal stage and the date of the last contact, not a register's purchase history.

How many marketing e-mails can a store send a day?

Fifty a day to start, with at least ninety seconds and a random pause between two sends, so a new sending domain builds its reputation; whatever is over the limit waits for the next day, in each customer's sending hours.

Do customers have to agree to receive campaigns?

Yes. Each contact carries an opt-in state and only those who may be mailed receive a campaign; a frequency rule caps how many marketing e-mails one person gets, and an unsubscribe is honored at once and for good.

Will our store's campaigns land in the inbox?

Campaigns leave from your own sending domain through AI E-mail, and SPF, DKIM and DMARC are checked live until all three read PASS. The deliverability report then shows bounces, complaints and engagement beside the health of your domain.

What happens when a customer replies to a campaign?

The reply goes through AI E-mail: a question is answered from your knowledge in the customer's language, and an interested reply starts the right follow-up and alerts your salesperson, with all of it written on the customer's record.

Can store campaigns go out in several languages?

Yes. The template is written in each language your customers speak, and a preview per language lets the owner read every version before a single campaign e-mail leaves the store's domain.

How is retail email marketing priced?

Per company, never per seat, so every associate and manager works with it; the plans are on the pricing page, and the 7-day trial runs on your own customers with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Retail Stores ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.