AI Assist on calls for Retail & E-Commerce. Policy answers whispered to your agent during the call.
AI Assist on calls shows your care agent suggestions from your knowledge while the shopper talks: the return window for that category, the price-adjustment rule after a markdown, the warranty terms on an appliance, what to say about a delayed carrier. The AI never speaks to the shopper; your agent stays the voice and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show agents our price-adjustment and price-match rules whenever a shopper mentions a lower price.”
Lisa“Done: when a shopper mentions a lower price or a markdown, your agents now see the price-adjustment and price-match rules on screen.”
Any setting, in any module · applied only on your yes
How Retail & E-Commerce use it
A shopper asks for a price adjustment on a coat marked down last week; the agent's screen shows your fourteen-day rule.
A new hire on the care line gets the electronics return window suggested as soon as the shopper names the item.
During a call about a stroller recall, the screen reminds the agent to escalate to the customer care lead.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Retail & E-Commerce: questions & answers
What is AI assist for retail call center agents?
It shows live suggestions from your knowledge on the agent's screen during a call, such as return windows, warranty terms or loyalty rules. The AI never speaks to the shopper, so your agent stays in charge of the conversation.
Does AI assist help new or seasonal care agents?
Yes. A seasonal hire sees the right policy as the shopper describes the problem, instead of putting the caller on hold to ask a supervisor. The suggestions come only from the knowledge you approved.
Does the AI decide refunds while assisting an agent?
No. It shows the published policy and the escalation path; the decision on a refund exception, a price match or a goodwill credit stays with your agent or supervisor.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Retail & E-Commerce ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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