Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Retail & E-Commerce. Your care team's queue and browser phone in one place.

AI Call Desk gives your care team a work queue prepared by Front Office: who to call back, why, and from which conversation, such as the shopper with a damaged delivery or the corporate buyer waiting on terms. Associates call from the company number in the browser, the call is transcribed into the shopper's story, and two dictated lines schedule the next step.

TRY AI CALL DESK FREENo credit card · Ready in 2 minutes

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every damaged-delivery callback in the care queue, oldest first.”

Lisa“Done: damaged-delivery callbacks now sit in the care queue, oldest first, each with the order and the photos the shopper sent.”

Any setting, in any module · applied only on your yes

How Retail & E-Commerce use it

A seasonal care agent opens the queue and sees twelve callbacks about late parcels, each with the order and the last chat.

A store manager returns a complaint call from her laptop using the company number, not her personal mobile.

After a call about a refund exception, the agent dictates two lines and the AI schedules the follow-up for Friday.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Retail & E-Commerce: questions & answers

Can our care team make calls from the browser with the company number?

Yes. AI Call Desk puts a phone in the browser that calls from your company number, so associates and seasonal agents never show a personal mobile. Every call is transcribed into the shopper's record as it happens.

How does the care team know which shoppers to call back first?

Front Office prepares the queue from the conversations: who needs a call, why and from which chat or call. Your team works it in order instead of sorting voicemails and e-mails by hand.

Is the call desk useful for a seasonal team in peak season?

Yes. New agents see the context of each callback in the queue and the summary of earlier calls, so a six-week hire can return a where-is-my-order call without learning every system first.

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