Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Retail Stores. AI for customer service retail counters can rely on.

AI Tickets is AI for customer service retail stores can run on every channel: the scratched dresser top, the wrong size delivered, the crib that wobbles after assembly. Each call, chat, e-mail or web form becomes a ticket with the shopper identified and the conversation attached, answered from your knowledge when the AI is sure enough and held for a person when it is not.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Every request

AI for customer service retail: what needs you, what the AI answered alone and what is overdue, real Zanus AI screen

Every request

What needs a person, what the AI answered alone, how fast and what is overdue, with every pending store ticket listed below.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let one person answer every ticket in the product safety department.”

Lisa“Before: in Product safety the AI proposes and a person sends. After: only the store manager answers there, and the AI never sends. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Retail Stores use it

A customer calls about a scratched dresser top the day after delivery; the ticket opens in the delivery department with the call's transcript.

A chat and a call about the same broken floor lamp are merged, so the manager answers the shopper once, with both conversations kept.

A shopper e-mails that her exchange was rung up twice; the AI proposes the reply and a cashier lead reads it before sending.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every store request

Retail customer service AI that turns every request into a ticket

Shoppers ask on the store line, in the website chat, by e-mail and on forms; one list keeps all of those customer interactions.

One list, four doors

Whether the shopper phoned, chatted, wrote or filled a form, the ticket joins one list with that channel shown on its row.

The shopper identified

The customer data that matters, the contact, the item they named and their earlier tickets, sits on the ticket before an associate reads a word of it.

Answered from your rules

When the AI agent is sure enough it answers from your store's knowledge, by e-mail or back in the chat while the shopper is still there.

Held when unsure

Below the score you set, the ticket waits for a person in Manual review, with what the AI found and nothing guessed.

Opened by hand

A customer who stopped at the counter or rang a manager's mobile gets a ticket with + New ticket, typed or dictated.

Told when to expect it

The shopper hears when the answer will come, from the department's hours; your team sees every ticket past the promise, and response times show as the time to the answer.

After the sale

AI customer service for retail, the week after the purchase

Most customer support at a store starts after the purchase, and the customer experience of that week is what the shopper remembers.

The delivery that arrived damaged

The shopper calls with the order and a description of the scratch; the ticket lands in the delivery department with the transcript and the date they bought.

The assembly kit with a missing bolt

The AI asks once which part is missing and what was tried, e-mails the assembly guide from your pages and opens the ticket only when it is still needed.

The heater that smells of burning

Product safety is a department one person answers, so the report never gets an automatic reply and reaches the manager with the caller's words.

The question asked twice

A shopper who chats and then calls about the same lamp hears the open case quoted, and no second ticket is opened for it.

Weigh the options

A shared inbox, classic help desk software or AI customer service solutions for retail

The same store problems, handled by a shared inbox, by help desk software that sorts, or by AI agents that answer.

What the shopper needs	A shared store inbox	Classic help desk software	AI Tickets
A problem reported by phone	Written on a note, if anyone does	Typed in by an associate after the call	A ticket by itself:: with the call's transcript and Listen
The easy question at night	Waits for the morning	Waits in the queue	Answered when sure:: from your knowledge, by e-mail or in the chat
A refund or a safety report	Whoever opens the mail first	Routed if someone set the rule	Held for a person:: per department, with nothing sent alone
How long the shopper waits	Nobody knows	A timer the team watches	Told at the open:: the promise kept in working hours, overdue marked

Your rules

Conversational AI in retail customer service, on your terms

How sure the AI must be

A slider from 50 to 95 sets the score below which the AI never sends; 75 is where it starts.

Who answers per department

Sales questions answered by the AI alone, deliveries proposed by the AI and sent by an associate, safety reports answered by one person.

Back through the right channel

E-mail always, the website chat while the shopper is still there, a text from your store line or a call back when they asked for one.

Did this answer help?

Under every answer the shopper can rate it, and Solved on the first answer counts the replies that settled the problem, a plain read of customer satisfaction.

For the team

AI assistants for customer service in retail teams that share one list

Priority on every ticket

Normal, High or Urgent sits beside the channel in the list, so the morning starts with the problems that cannot wait.

Handed to a colleague

One selector hands a ticket to the associate who sold the item, and the list shows who holds each one.

Notes the shopper never sees

An internal note tells a colleague what the warehouse said, kept in the ticket's history and never sent to the customer.

Gaps worth writing down

A question held for a person as many times as you set becomes a knowledge gap, the next answer to teach the AI.

2 minutes

Set up AI for customer service retail teams in 2 minutes

Your channels

AI Phone, AI Webchat, AI E-mail or AI Web Forms: each one your stores use opens tickets from the first conversation.

Your store knowledge

Your website, your return rules and your delivery and assembly pages are what the AI answers tickets from.

Your departments

Tell Lisa the departments, who answers each one, how sure the AI must be, the promise and the signature.

A week of tickets

Run it free for 7 days with no credit card, then read every ticket it opened, answered or held for your team.

Questions & answers

Questions stores ask about AI for customer service

What is AI for customer service in retail?

It is artificial intelligence that answers a store's customer inquiries on the phone, in the chat, by e-mail and on web forms, and keeps every request until it is solved. In AI Tickets each request becomes a ticket with the conversation on it, and the AI answers from your store's knowledge when it is sure enough.

Can AI do customer service for a retail store?

Yes, for the customer questions your knowledge answers: hours, delivery areas, assembly, your return window. Per department you choose who answers: the AI alone, the AI proposing and an associate sending, or a person only, so refunds and safety reports stay with your staff.

How sure must the AI be before it answers a shopper?

You set it with a slider from 50 to 95, 75 by default. Below that score the AI never sends; the ticket waits in Manual review for a person, with what the AI found and what is missing.

Which store problems become tickets?

Any request that needs a follow-up: a damaged delivery, a part missing from an assembly kit, a product that stopped working, a complaint about a visit. A phone ticket gets the call's transcript a minute later, with Listen for the recording when recording is on.

How does AI reduce call volume at a store?

Stores use AI here to settle the easy questions before they turn into a second call. The AI answers from your knowledge, asks what the shopper already tried, e-mails the troubleshooting steps, quotes an open case instead of opening another and tells the customer when to expect the answer.

Can AI customer service keep up with the holiday rush?

Every channel opens tickets into one list at the same moment, and the AI answers whatever it is sure of. Your support teams work the rest by priority, Normal, High or Urgent, and sees every ticket that passes the reply-time promise.

What does the customer hear about the wait?

The AI tells them when to expect the reply from the department's hours, and the confirmation e-mail says it too. The promise is 4 working hours by default, and a ticket past it is marked in the list.

Can two tickets about one problem be merged?

Yes. Two tickets from the same shopper about the same thing become one, with both conversations kept, and a second ask from the same call, chat or mail thread lands on the ticket it opened, never on a duplicate.

Does the AI learn from our associates' answers?

Yes, under your review. After a person answers, the page asks whether the answer was for this customer only or for the knowledge, and an answer sent to the knowledge waits in Auto-Retraining until you approve it.

What are the use cases of AI in customer service for a store?

The routine tasks of a counter: store hours, delivery areas, assembly steps, the return window and an open case quoted back to the shopper. AI in customer service answers those from your knowledge, while human agents keep refunds, safety reports and exceptions.

Does the AI understand what shoppers mean, not only their keywords?

Yes. Natural language processing reads the request as the shopper wrote or said it, in their own words and language, and the AI searches your knowledge by meaning. There is no machine learning project for your team: the answers you approve teach it.

How is AI Tickets priced for a retail business?

Per company, never per seat, so every associate and manager at every store answers tickets on one subscription; the plans are on the pricing page, and the 7-day trial needs no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Retail Stores ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.