ZANUS FRONT OFFICE FOR RETAIL — RETURNS & CASES

Returns and cases that file themselves — nights and weekends included.

A return request at 10 PM, a sofa delivered with a torn arm, a parcel marked delivered that never arrived, an exchange for the other size, a complaint about a store visit: the AI identifies the shopper and the order, checks the return window and condition rules against your policy, files the case with everything it needs — item, reason, photos requested — routes it to the right desk, and keeps the shopper informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Order, item, size, reason, photos, preferred resolution — captured in the conversation, no callback to ask again. Label and instructions sent for returns inside policy.

Routed by your rules

Returns inside policy handled; exceptions to shopper care; damaged deliveries to the carrier desk; fraud to loss prevention; safety complaints to the manager, transcript attached.

Status updates sent

The shopper hears when the return was received, when the refund was issued by your system, when the replacement shipped — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own store7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A shopper with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That shopper stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or decide exceptions?

Never. It applies the published policy to what is clearly inside it — start the return, send the label — and files everything else for a person: outside the window, worn or final-sale items, goodwill credits, chargebacks, suspected fraud, safety complaints. The decision is yours; the AI makes sure the case arrives complete and the shopper is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own store. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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