ZANUS FRONT OFFICE FOR RETAIL & E-COMMERCE
Next-generation AI for Retail & E-Commerce. Try it free on your own store. No credit card.
Every shopper answered. Every order question solved. Your care team, finally off the where-is-my-order queue. ZANUS AI Front Office for Retail & E-Commerce is the AI shopper-care desk, store receptionist and follow-up desk for retailers, online stores and omnichannel chains. It answers shoppers on phone, website chat, email and web forms — where is my order, can I still return it, does it come in my size, is it in stock at my store — starts the return, books the fitting or the delivery window, quotes the corporate order from your price list, chases the abandoned cart and calls the hang-up back — in 40 languages, peak season included. Refund exceptions, suspected fraud and safety complaints go to your people. Grounded only in the catalog, policies and order data you approve: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your care team and store phones do today.
The same 31 menus, read through a head of shopper care’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the chain grows. No IT project between you and peak season. Comparing options? See the comparison →
Every morning: last night’s order questions, returns filed, fittings booked and carts chased — and which shoppers and corporate accounts need a person today.
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AI PhoneAnswers every call to the care line and every store line, 24/7 — order status, returns, stock at your store, hours — and transfers the exception to your team with the story whispered in.
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AI Chat & VoiceWebsite chat and voice that answers “where is my order”, size and fit, compatibility and availability from your approved catalog — and starts the return or books the fitting in the conversation.
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AI AvatarA lifelike face on your storefront that helps the hesitant shopper choose — size, material, what fits what — and explains how a return or a pickup works.
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Product DemosInteractive buying guides, how-to-assemble and how-to-use explainers narrated by AI, any hour — the shopper interrupts with a question, the AI answers from your product data.
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Web Forms & InquiriesContact, returns, back-in-stock and corporate-order forms worked in minutes — from form to answer, return started or quote sent, around the clock.
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Shopper RecordsThe shopper’s front-office record: every order question, return, chat, call and appointment in one timeline — next to your e-commerce platform, not instead of it.
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AI E-mailOrder-status, return, size and policy emails answered from your approved information in the shopper’s language; refund exceptions and complaints routed to the right person with a draft ready.
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Corporate & Bulk QuotesCorporate, bulk and made-to-order quotes from your real price list — uniforms, gifting programs, office furniture — sent as a clean document with a payable link, followed up until decided.
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Follow-up & Win-backAbandoned carts and quotes chased, delivery and fitting reminders sent, back-in-stock notices, post-delivery check-ins, review requests and win-back — stopped the moment a shopper replies.
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Appointments & PickupsFittings, personal-shopping and design consultations, delivery and installation windows, repair drop-offs and pickups booked in the conversation — per store, per associate, calendars synced.
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Associate TrainingSeasonal hires and store associates trained on your return policy, product lines and phone scripts before the first shift — and an assistant on their own phone on the floor.
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Returns & CasesReturns, exchanges, damaged deliveries, missing points and complaints filed as tracked cases with order, item and photos — eligibility checked against your policy, exceptions to a person.
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Demand & Peak ForecastPeak-season contact volume, the January returns wave and quote conversion forecast from real conversations — every number with the WHY.
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Corporate & MarketplacesCorporate accounts, marketplaces, suppliers, carriers and franchisees mapped as organizations — who orders, who is going quiet, which buyer you have not met yet.
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Add AI to what you haveKeep your e-commerce platform, order-management and POS systems — the AI answers from them and writes bookings, cases and contacts back.
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ProtectionDaily caps on every AI resource: a bot hammering your chat during Cyber Week costs a capped, known amount — shoppers see courtesy, never an error screen.
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What happens to every inquiry — in your store
A call to the store at 6:50 PM, a chat at 11 PM, an email about a parcel, a corporate-order form on Sunday — a shopper, a gift recipient, a buyer for a company. Peak season or a quiet Tuesday, in any of 40 languages.
Order status and tracking, the return window, size and fit, materials, compatibility, stock at your store, hours, services, loyalty balance — from your approved catalog, policies and connected data only. No source, no claim.
Before or after purchase, which order, which store, how urgent, which desk — shopper care, store team, corporate sales, loss prevention — your routing rules applied in the conversation. Refund exceptions, suspected fraud and safety complaints go to a person.
Start the return and send the label, book the fitting or the delivery window, reserve the item for pickup where your rules allow, quote the bulk order from the price list, file the damaged-delivery case, transfer with the context whispered in, call back the hang-up.
The cart left at checkout, the quote unopened, the back-in-stock request, the delivery reminder the day before, the check-in after delivery, the review request, the shopper who has not bought since last season — on schedule, stopped when a person should call.
Every touch on the shopper’s front-office record and written back to your systems. Every morning a briefing: what was handled overnight, which returns and complaints need a person, which corporate account is cooling.
AI-driven end to end. A person wherever your rules require it. Refund exceptions, price adjustments outside policy, suspected fraud, chargebacks and anything about product safety wait for your team; the routine — order status, returns inside policy, stock, sizes, hours, bookings — the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your shoppers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Jessica, this is Oak & Vine Home: your order is ready for pickup at the Downtown store, open until 8 tonight.”
- “Hi Sam, this is Oak & Vine Home: your dining set arrives next week. Would Wednesday or Saturday work for delivery, and is there a preferred time?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a store names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Will the AI approve a refund, a price match or a goodwill credit?
No. It applies your published policy: a return inside the window is started and the label sent; a request outside the window, a price adjustment beyond your rule, a chargeback or a goodwill credit is filed as a case and routed to a person with the whole conversation attached. Suspected fraud and any product-safety complaint always go to your team — the AI never decides them. And it never invents an item, a price, a stock level or a delivery date: no source, no claim.
What happens to shopper and order information?
Your Front Office runs on a private data-processing environment dedicated to your company; shopper and order information never trains public models and is never shared. Order details are given only after the identity checks you set. Retailers whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our e-commerce platform, order-management system or POS?
No. It sits in front of them: the AI answers shoppers from the order, stock and catalog data you connect, starts the return, books the appointment and follows up, then writes the result back through Connectors — webhooks and API, native calendar sync. Your platform stays the system of record; the where-is-my-order queue stops landing on your team.
Try it free on your own store. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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