ZANUS FRONT OFFICE FOR RETAIL — AI PHONE
Every shopper call answered. From the first ring, 24/7 — without pulling an associate off the floor.
The AI answers on your menu, in your chosen voices, in up to 40 languages — the central care line and every store line, Cyber Week, nights and Sundays. It gives order status and tracking, starts the return, says what is in stock at which store from your connected data, reads your hours, books the fitting or the delivery window, and transfers the exception to your team with the context whispered in. Hang-ups become call-back lists the AI works itself.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
The associate stays with the shopper; the caller asking for a medium is answered at once from your stock data, in their language.
Who called, which order, which store, answered or transferred, transcript and summary. A shopper who called twice about one parcel never explains twice.
Two hundred where-is-my-order calls the Monday after Cyber Week, answered at once: tracking read, return started, lost parcel filed as a case.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Jessica, this is Oak & Vine Home: your order is ready for pickup at the Downtown store, open until 8 tonight.”
- “Hi Sam, this is Oak & Vine Home: your dining set arrives next week. Would Wednesday or Saturday work for delivery, and is there a preferred time?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the shopper can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the shopper is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our phone numbers and store lines?
Yes. Your existing numbers stay; calls route to the AI first, your team first, or any mix by hour and by line — for example, store team first with AI overflow when the queue builds, AI alone at night.
What happens with a refund dispute, a suspected fraud or a safety complaint?
Your rules decide: transfer to shopper care or loss prevention with the context whispered in, or take a complete message for the right desk. The AI never approves a refund outside policy, never judges a fraud case and never handles a product-safety complaint on its own — it files, informs and hands over.
Try it free on your own store. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
← Previous: AI Briefing · Sharing with a colleague? 📄 Get the PDF · ✉️ Email this page ·