Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Retail Stores. A retail store answering service that holds and books.

AI Phone is a retail store answering service that picks up every store line on the first ring, Saturdays, holidays and after closing included. It gives each location's hours, reads your stock records with AI Inventory, holds the item, books the fitting with AI Booking and announces a complaint to the manager on duty before the transfer.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · All calls

Retail store answering service: the call register with length, outcome and who handled each call, real Zanus AI screen

All calls

Every store call with its length, outcome, language and who handled it, with the transcript and the summary one click away.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send alteration questions to the tailoring counter on weekdays from ten to four.”

Lisa“Before: alteration calls reach the front desk. After: weekdays ten to four they ring the tailoring counter, then a message. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Retail Stores use it

A caller wants the queen bed frame in oak at the riverside store; the AI reads its record, holds it until Saturday and texts the page.

On a holiday Monday, callers hear the closure message you wrote for the day and the hours of the store that stays open.

A buyer says the space heater he bought smells of burning; the AI takes his number and puts him through to the manager at once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

Every store line

An answering service for retail stores that finishes the call

First ring, every hour

No hold queue and no phone menu: callers say what they need, and the AI answers 24/7 while your store hours only decide when a person can be reached.

Stock and holds

With AI Inventory, the AI reads availability from the item's record, gives the back-order date and texts the item's page while the shopper is on the line.

Messages never lost

A message dictated just before a caller hangs up is still written from the call and filed for the right associate, with the number read back.

Every call on the record

Each call is saved with its transcript and summary, new callers become contacts, and the morning briefing lists what reached your stores overnight.

2 minutes

Set up the retail store answering service in 2 minutes

Forward the line

From phone answering for boutiques to a chain's main line, forward the store's number to the Front Office and calls are answered from that moment, with no porting and nothing to install at the counter.

Lisa reads your pages

Lisa reads your website and asks who takes the calls, what you sell, the hours of each store and the languages your shoppers speak.

Departments and people

Tell Lisa who handles sales, special orders and the service counter, and when each one can be reached; she shows the change before and after.

A week of store calls

Run it free for 7 days with no credit card and read the report of every store call it answered before you choose.

Questions & answers

AI Phone for Retail Stores: questions & answers

What is a retail store answering service?

It answers a store's phone when the staff cannot: during the noon rush, on holidays and as after-hours answering for retail stores once the doors close. AI Phone does it with AI voice agents that answer from your website and stock records, book and hold during the call, take messages with the number read back and transfer by your rules.

Can one answering service cover several store locations?

Yes. When a caller does not say which store, the AI asks, then answers with that store's hours, address and closures. Departments route calls by reason and language, so the furniture floor and the service counter each receive their own callers.

Will the AI tell callers our prices?

Yes, the price written on the item's record or in your published promotion, read as written. A caller who pushes for a better deal is offered the manager instead of a figure the AI works out on its own.

What happens when a caller asks for the manager?

The AI tells the manager who is calling and why before the call connects, on the counter computer, the phone app or a mobile. If nobody is free, it takes a message, reads the callback number back digit by digit and files it for the manager.

Can we keep our store number?

Yes. Forward the store's existing line to your Front Office number and callers are answered from that moment, with no porting needed. A new local number is also available for a store that opens next door to its old one.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Retail Stores ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.