Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty for Retail & E-Commerce. Return authorizations checked against your policy, labels sent.

AI Returns and Warranty applies your return policy to each request: inside the window, unworn, not final sale. Eligible returns get instructions and a label after approval; out-of-warranty repairs get a repair quote with a payment link. Every return authorization moves through a visible pipeline, and the shopper sees the status until it closes.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Returns & Warranty · The pipeline with demo cases in every stage

AI Returns & Warranty — The pipeline with demo cases in every stage, real Zanus AI screen

You talk. Lisa sets it up.

You“Returns within thirty days, unworn with tags; final-sale items always go to a person.”

Lisa“Done: returns inside thirty days with tags attached are eligible; final-sale requests are filed for your returns desk. Should exchanges follow the same window?”

Any setting, in any module · applied only on your yes

How Retail & E-Commerce use it

An online shopper returning boots in store gets the return authorization and the instructions to show at the counter.

A watch that stopped after fourteen months is past your one-year warranty; the AI files it and e-mails a repair quote for approval.

The returns desk sees each authorization move from pending to arriving to closed, and the tracking number is sent as typed.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Eligibility decided on your rules; instructions e-mailed on approval
A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
Status on the customer's record until closed

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Returns & Warranty does, for every business ›

Works withAI Tickets AI Quoting AI Phone AI Chat

Questions & answers

AI Returns & Warranty for Retail & E-Commerce: questions & answers

Can AI process returns for an online store?

Yes, within your rules. The AI checks eligibility against your return window and conditions, and instructions with the label go out once approved. Requests outside the policy, worn items or final-sale pieces are filed for a person to decide.

Does the AI decide warranty claims on retail products?

No. It records the item, purchase date and fault against your warranty terms and prepares the case or the repair quote. Warranty decisions and any exception go to your team, and product-safety reports go to a person at once.

Can shoppers track a return or repair?

Yes. Each return authorization has a status, from pending and arriving through repair or refund to closed, and it stays on the shopper's record. Tracking numbers are sent as your team typed them, never rewritten by a model.

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