ZANUS FRONT OFFICE FOR RETAIL — AI E-MAIL
An inbox that answers order questions itself — on your rules.
“Where is my order”, “can I still return this”, “do you have it in a 10”, “my package arrived damaged”, “can you quote 200 branded fleeces”, a photo attached, a marketplace message forwarded: the care inbox is answered from your approved information and connected order data, in the shopper’s language, the same evening. Refund exceptions, complaints, chargebacks and anything that smells like fraud are routed to the right person with a draft ready for approval.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Mail menu: department inboxes on the left, the thread in the middle, the AI reply on the right.
What it does
Tracking, return window and label, size charts, product details, hours, loyalty balance, how to reorder — replied in minutes, the return started when possible.
Refund outside policy, damaged or missing item, chargeback, suspected fraud, safety complaint, corporate net-terms request — to the right desk, with the thread summarized.
The email AI knows the calls and chats about the same order — no “please send us your order number again” loops.
Inside AI E-mail — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Keep Gmail or Outlook. Reply from Front Office.
Each person forwards a copy of his mailbox to his Front Office address and reads and replies in Front Office; a copy stays in his own mailbox; replies go out from your company’s own domain. Nothing to migrate, nothing to cancel.
- Your addresses, your domain — shoppers see nothing change
- A copy always stays in the person’s own mailbox
- A direct connection to Microsoft 365 and Gmail is coming
AI RESPOND — the whole reply, written for you
Lisa writes the reply from the thread, the shopper’s history and the company’s knowledge; the person reads it and sends. Ask for changes in plain words. The same knowledge base answers the phone and the chat — one truth on every channel.
- Summarise a thread, translate it, read it aloud
- “Make a quote for 5 units at 10% discount and attach it” — done, inside that person’s discount authority; above it, the quote waits for approval
- Per department: AI drafts and a person approves · AI answers alone · people only
Available on its own — or inside a solution
Questions, answered
Can it send without approval?
Only what you allow. Routine answers from approved information and connected order data can go out automatically; everything you mark sensitive — refunds, credits, complaints, fraud, safety — waits for one click from your team.
Do we keep our care and store email addresses?
Yes. Connect your existing mailboxes — care, stores, corporate sales; the AI drafts and sends from them under your rules, and every message stays in your inbox and on the shopper’s record.
Try it free on your own store. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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