AI E-mail for Retail Stores. An AI email responder for retail stores' busy inboxes.
AI E-mail is an AI email responder for retail stores: Lisa reads every message sent to the shop's addresses, finds the customer and writes the answer from your hours, services and policies. Per department you decide whether she sends herself or a person approves first, and a damaged delivery or an exception waits for the manager.
TRY AI E-MAIL FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Who answers
Decide per desk: Lisa answers and sends, Lisa writes and an associate approves, or a person writes, with the response time set.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Answer hours, services and gift-exchange e-mails on your own; hold every complaint for me.”
Lisa“Before: every store e-mail waits for a person. After: hours, services and gift-exchange mails send on their own; complaints wait for you. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Retail Stores use it
A gift recipient asks whether a sweater can be exchanged without a receipt; the reply quotes your gift-receipt rule and the store's hours.
A mail asking to engrave a watch by Friday gets a draft with your turnaround and the drop-off link, waiting in Ready to send.
A purchase order from a school for forty sweatshirts opens a case on Orders & quotes, while the mail stays on the desk with a chip.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
- Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
- Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
- Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
- Templates written from your knowledge; deliverability report, bounces, complaints, engagement
- Attachments, quotes and confirmations sent from the same place; nothing typed twice
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI E-mail does, for every business ›
Works withLisa, your AI assistantAI Follow-upAI QuotingAI BookingAI TicketsAI Returns & Warranty
One inbox per desk
A shared inbox for retail stores with the answers already written
A desk per department
Sales, service, special orders or the departments you name, each with its own address, its colour and its count of open conversations, so customer email answers for retail come from the right desk.
Ready to send
For most store mails the answer waits in Ready to send; read it, change a word if you like, send it, and the next one opens.
Only what needs you
Needs you gathers the mails that need a decision from a person, such as a refund request, each with Lisa's proposal and a Do it beside it.
Bulk mail out of the way
With store inbox automation, supplier newsletters and notifications leave the desk after Lisa reads them once for a customer in disguise, who is pulled back to the desk.
2 minutes
Set up the AI email responder for retail stores in 2 minutes
Your store addresses
Add info@, service@ or orders@ and the desk each one lands on; the store mailbox you already have stays as it is.
Your own mailbox
Each manager connects a mailbox or forwards a copy, and Lisa walks through the steps one at a time, then runs the test.
Who answers
Tell Lisa which desks she answers alone and which wait for a person, with every change shown before and after.
A week of store mail
Run it free for 7 days and read every answer Lisa prepared, sent or held for your stores before you decide.
Questions & answers
AI E-mail for Retail Stores: questions & answers
Can AI answer a store's customer e-mails automatically?
Yes, for the departments you choose, so automated email replies for stores go out only where you allow them. Lisa answers and sends, Lisa writes and an associate approves, which is the default, or a person writes and Lisa never does. A store often lets hours and directions go out alone and keeps complaints for a manager.
Will replies come from our store's own address?
Yes. Mail you send goes out as the address your customers already know and lands in its Sent folder, with your signature and the company footer under it, so a reply about a sofa fabric reads like the store wrote it.
What does the AI never do by e-mail?
Cancel an order or change a delivery address: those threads go to Needs human, with a copy to your escalation inbox. An unclear reply gets one polite question and then a person, and an unreadable attachment goes straight to a person.
Can the whole store team share one inbox?
Yes. A manager assigns a thread to a colleague, an associate takes one over so Lisa stops writing on it, and Overdue shows the customer mail left unanswered past the department's response time, four hours unless you change it.
Does it read customer mail in other languages?
Yes. A mail written in another language is read to you in yours with its numbers and dates checked, and you answer in your own words with the translation placed beside them for the customer.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Retail Stores ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.