Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Booking for Customer Service. Customer service appointment scheduling inside every conversation

AI Booking adds customer service appointment scheduling to every call, chat and form, for the cases a conversation cannot close: a technician visit, a callback from billing, a repair drop-off. It offers only free slots of the right service, verifies the customer, confirms at once and sends the reminders.

TRY AI BOOKING FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Booking · The day's book

The day's book

Bookings made on the phone, in the chat and on the website land in one book, with the day's arrivals, confirmations and no-shows counted on top.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a billing callback service, fifteen-minute slots, weekday mornings only.”

Lisa“A Billing callback service with fifteen-minute slots on weekday mornings is ready, shown before and after. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Customer Service use it

A customer whose oven still trips the breaker after the checks is booked for a technician visit on Thursday, inside your postal codes.

A caller who wants billing to explain a charge picks a callback slot tomorrow morning and receives the confirmation by e-mail.

A customer swapping a faulty phone uses repair appointment booking for a drop-off at the nearest branch after the AI asks which location suits her.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Booking inside the phone call, the chat, the e-mail and the form, plus a booking page
By service and location: the AI offers the menu, then only the free slots of your live calendar
Google / Outlook calendar connect; availability rules; buffers
Confirmation and calendar invite e-mailed automatically; reminders; reschedule by reply
Field visits with travel time; several providers with their own calendars

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Booking does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms Lisa, your AI assistant

What it books

Customer service appointment scheduling for visits and callbacks

Only free slots

Each service keeps its own hours, length and rest time, and the AI offers only times that are free once closures and your connected calendar are counted.

At the customer's address

For field repairs the AI asks where the job is first, checks the postal codes you serve and leaves travel time between visits.

Confirmed, reminded, rebooked

The confirmation leaves at once, reminders go out by text or e-mail the hours before you choose, and a missed visit gets one polite rebooking message.

Requests you approve

A service marked subject to approval lands as a request; the customer is told the time is requested, and your yes sends the confirmation.

Ready in 2 minutes

Set up technician visit scheduling in 2 minutes

Your services

Tell Lisa what customers book, such as a technician visit, a billing callback or a repair drop-off, and she proposes each with its hours and length.

Locations and technicians

Find my locations on my website fills in the addresses; each technician gets the services they cover, the area and their own hours.

Your calendar connected

Connect the work calendar the team already uses so its busy times are never offered, or run the book on its own.

A week on trial

Book real customers free for 7 days, with no credit card, and read every booking, confirmation and reminder when the week ends.

AI Booking for Customer Service, trade by trade

By industrySoftware & SaaS Utilities Hardware & Electronics Travel Agencies Retail Stores Telecom & Internet Providers Consumer Brands Banks & Credit Unions Law Firms Media Companies Aerospace & Aviation Agriculture

Questions & answers

AI Booking for Customer Service: questions & answers

Can customer service book technician visits automatically?

Yes. When a fault needs a visit, the AI asks where the job is, offers only free slots of the technicians who serve that postal code, keeps travel time between visits and confirms by text or e-mail. A job outside the postal codes you cover turns into a callback request rather than a booked visit.

Can customers book a callback instead of waiting on hold?

Yes. Callback scheduling for support teams starts once you set callbacks up as a service with its own hours and length. The AI offers free times from that calendar, verifies the customer and confirms; your colleague finds the booking in the book with what was said when it was made.

How is the customer verified before a visit is booked?

Each service picks its own check: the number a customer calls from, a code texted to them, or an e-mail address they confirm. While a code is pending, the place is held for the time the service sets, fifteen minutes unless you change it, so nobody else takes the slot.

What happens when a customer misses the technician visit?

After the grace period the booking is marked as a no-show by itself and, with the rule on, one polite message invites the customer to book again. A customer who missed twice in a year is asked to confirm the next visit.

Will service visits show up in our field team's work calendar?

Yes. Connect the work calendar: its busy times are read every five minutes and never offered to a customer, and each booking is written there as an event, so nobody is booked over a meeting or a day off.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Customer Service ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.