ZANUS FRONT OFFICE FOR CUSTOMER SERVICE — CASES & RETURNS

Cases that file themselves — nights and weekends included.

A damaged delivery reported at 9 PM, a login that fails on Saturday, a meter reading that looks wrong, a claim to open, a device to return: the AI identifies the customer, files the case with everything it needs — order, product, issue, photos requested, priority — routes it to the right desk, runs the return on your rules with the label sent, and keeps the customer informed until it is closed. Your agents see only what needs a person.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Customer, order or policy number, product, what happened, when, photos requested — captured in the conversation, no callback to ask again.

Routed by your rules

Billing to billing, faults to technical, claims to the claims desk, complaints to the manager, safety reports to the person on call — transcript and priority attached.

Returns on your rules

Eligibility checked against your policy, label and instructions sent, the refund or exchange started when the item arrives — exceptions queued for a person.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or exceptions?

Never. It files, routes and informs. A return inside your policy follows the flow you defined; a refund outside policy, a goodwill credit, a claim decision or a warranty exception is a person’s decision — the AI makes sure the request arrives complete and the customer is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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