Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Media Companies. A subscriber help desk for media companies on every channel

AI Tickets is a subscriber help desk for media companies: every missed paper, sign-in problem, streaming access question and advertiser make-good claim that arrives by phone, chat, mail or form becomes a ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough; otherwise a person decides.

TRY AI TICKETS FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One queue

Subscriber help desk for media companies: pending tickets with department, channel and priority, real Zanus AI screen

One queue

Every ticket with when it came in, who asked, the department, the question, the channel and the priority, in one queue.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise subscribers an answer within 2 working hours on delivery tickets.”

Lisa“Delivery tickets will promise an answer within 2 working hours, told at the open and in the confirmation mail. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Media Companies use it

A subscriber calls at six because the paper did not arrive, and the ticket carries the call transcript to the circulation department.

An advertiser writes that his spot ran in the wrong daypart, and the make-good claim waits for your traffic manager instead of a guess.

A reader who cannot open the app after a password change gets the reset steps by mail from your knowledge, and rates the answer.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every complaint

Subscriber support tickets from the phone, the chat and the mail

One list for every channel

Delivery calls, make-good mails, web forms and streaming access support tickets from the chat land in one list, each marked with its channel and priority.

The subscriber identified

The contact, the reference, the product named and the earlier tickets appear before anyone reads a word of the complaint.

Held when unsure

Under the score you set, a subscriber's ticket waits in Manual review for a person, showing what the AI found and what it still lacks.

Merged and noted

Two tickets from one subscriber about the same missed week become one, and an internal note for the route desk stays out of the customer's sight.

Questions & answers

AI Tickets for Media Companies: questions & answers

Can missed-paper calls become tickets by themselves?

Yes, that is newspaper delivery complaint tracking without typing: when a caller needs a follow-up, the AI opens the ticket with the subscriber identified, and the call transcript lands on it a minute later. A second ask in the same call or mail thread joins that ticket instead of opening a duplicate.

Does the AI answer make-good claims?

Only if you let it, and only when it is sure enough. Per department you choose the AI alone, the AI proposing and a person sending, or a person; set the advertising department to a person and every claim waits for your traffic manager, with make-good claim tracking in the same list as every other ticket.

Do subscribers know when they will get an answer?

Yes. The AI tells them when to expect the reply from the department's hours, the confirmation mail says it too, and a ticket that goes past the promise is marked in the list for your team.

Do tickets handle subscription billing or delivery routes?

No. Billing, routes and carrier pay stay in your circulation system. AI Tickets keeps the conversation, the answer and the promise, and your team acts in the system that holds the account.

How does the help desk learn new answers?

After a person answers, the page asks whether the answer is for this subscriber only or for the knowledge; one sent to the knowledge waits in Auto-Retraining for your review, and repeated unanswered questions show as knowledge gaps.

Keep exploring