ZANUS FRONT OFFICE FOR MEDIA — SUBSCRIBER REQUESTS

Requests that file themselves — nights and weekends included.

A missing paper at 6 AM, a vacation hold for next week, a stream that will not start on finale night, an app that says the subscription expired, an agency claiming a make-good for a spot that did not run, a captioning complaint: the AI identifies the contact, files the request with everything it needs, routes it to the right desk — circulation, digital support, traffic, standards, promotions — and keeps the person informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Subscriber, address, dates, device and error message — or spot, date and order number — captured in the conversation, no callback to ask again.

Routed by your rules

Delivery misses to circulation, access problems to digital support, make-goods to traffic and the seller, content complaints to standards — with the transcript.

Status updates sent

The subscriber hears when the redelivery is scheduled or the credit was applied; the agency hears when the make-good aired — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own media company7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A subscriber with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That subscriber stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI issue credits, refunds or make-goods?

Never on its own. It files, routes and informs. Credits, refunds, retention offers and make-goods are decided by a person or executed by your subscription and traffic systems under your rules through Connectors.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own media company. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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