AI Assist on calls for Media Companies. The right policy on screen while your rep talks.
AI Assist on calls shows suggestions on your rep's screen while they talk with a subscriber or advertiser: the vacation-hold policy, the steps to reset a streaming login, the material deadline for Sunday's edition, the approved statement for a content complaint. It never speaks to the caller; your person stays the voice and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show the subscription policies and help-center steps to the audience desk during calls.”
Lisa“Done: during calls, audience-desk reps see suggestions from your subscription policies and help-center steps. Add the rate card for sales assistants?”
Any setting, in any module · applied only on your yes
How Media Companies use it
A new audience-desk rep hears a question about digital access for print subscribers and sees the approved answer appear.
A caller furious about a story gets the rep's calm reply, with your approved statement on screen.
An advertiser asks for the specs of a quarter page, and the rep reads them from the suggestion.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Media Companies: questions & answers
Can AI help audience-services reps during live calls?
Yes. AI Assist on calls shows suggestions from your approved policies and help pages on the rep's screen during the call. The rep decides what to say, and the AI never speaks to the subscriber.
Will it suggest retention offers we did not approve?
No. Suggestions come only from your approved knowledge, so the rep sees only the retention offers approved in writing, and billing changes still follow your rules.
What does AI Assist on calls need?
It needs AI Call Desk underneath it. Reps take the call in the browser phone, and the suggestions draw on the knowledge base that already answers your sales and audience lines.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Media Companies ›
Answers & books
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Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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