Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Media Companies. Your audience desk works one queue from the browser.

AI Call Desk gives your audience-services and sales assistants a phone in the browser, calling from your station or paper's main number, and a work queue the Front Office prepares: the subscriber who asked for a callback about billing, the advertiser whose proposal needs a seller's call, the guest to reconfirm. Each call is transcribed into that person's story.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Queue every billing dispute for the audience desk, oldest first.”

Lisa“Done: billing disputes now land in the audience desk's call queue, oldest first, each with the subscriber's earlier conversations attached.”

Any setting, in any module · applied only on your yes

How Media Companies use it

An audience-services rep starts the shift with fifteen billing callbacks queued, each with the subscriber's earlier call summary.

After calling a subscriber about a disputed charge, the rep dictates two lines and the follow-up is scheduled.

A sales assistant calls a lapsed advertiser from the browser, showing the station's main number.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Media Companies: questions & answers

What does a call desk do for a subscriber services team?

It gives your reps a phone in the browser and a queue of prepared callbacks: who to call, why and from which conversation. Each call is transcribed into the subscriber's record as it happens.

Do reps still write notes after each subscriber call?

No. The call is transcribed into the record, and after hanging up the rep dictates two lines from which the next step is proposed and scheduled.

Can reps get suggestions from our policies during a call?

Yes, once AI Assist on calls is switched on for your audience desk. Suggestions from your pause, refund and delivery policies appear on the rep's screen; the AI never speaks to the subscriber.

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