AI Front Office for Media Companies. The AI receptionist for media companies, on every line
Zanus AI is an AI receptionist for media companies that answers the advertising line and the audience line by phone, website chat, e-mail and web form, day and night. It sends the media kit, books the seller's call, files the missed paper and passes tips, corrections and legal letters to the right person.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Send news tips to the assignment desk; political ad calls go to our political sales lead.”
Lisa“News tips will ring the assignment desk, and political advertising calls will go to your political sales lead, each one announced first. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Media Companies
- Local business owners and agency buyers asking for the media kit and rates
- Brand managers weighing a sponsorship, a podcast read or an annual deal
- Subscribers starting, pausing or reporting a paper missing from the porch
- Viewers and listeners whose stream, app or e-edition sign-in fails
- Families placing an obituary and firms placing a legal notice or classified
- Tipsters, publicists and lawyers who need the newsroom or the legal desk
The front office
One AI receptionist for media companies, two audiences
Advertisers and audiences reach the same building through different doors; the AI answers both from the same approved information.
The advertising line
A dealer, a clinic or an agency buyer calls about the morning show, the website or the Sunday edition; the AI answers from your media kit and books the seller for that market.
The subscriber line
Starts, pauses, vacation holds, address changes and papers missing from the porch are filed for circulation during the call, and the subscriber is told when to expect your answer.
Digital access and streams
A login that fails, an e-edition that will not open, an app that cannot find the stream: the AI walks the caller through your help pages and opens a ticket when that is not enough.
Obituaries, notices and classifieds
Families and firms ask about deadlines, lengths and photos; the AI answers from your rate card and sends them to the order form that asks for the service date and the photo.
Tips, corrections and press
A breaking-news tip goes straight to the assignment desk; a correction request or a press inquiry is written down with the callback number and passed to the editor you name.
Guests, tours and events
The AI can schedule appointments for interview guests, school tours and community events in the free slots of the right studio or host, with confirmations and reminders sent by themselves.
A day at the station
A virtual receptionist for media companies, hour by hour
Every hour has its missed opportunities when a line rings out; here is one day at a station with the AI picking up on every line.
6:05 in the morning
The first subscriber of the day reports no paper on the step. The delivery miss is filed for the carrier's route, and she hears your redelivery policy in plain words.
9:30, the sales line
Three local businesses call about the same spring package while the sellers sit in the morning meeting. Each one gets the media kit by e-mail and a call booked with the seller for that market.
Noon, a story breaks
Calls pour in with tips and questions. Tips reach the assignment desk announced with the place and the topic, and everyone else hears your approved statement instead of a busy signal.
3 PM, the agency inbox
A planner asks for the creative specs and the material deadline of a homepage takeover; AI E-mail drafts the reply from your spec sheet, and a request below card waits for the sales manager.
8 PM, the advertise page
A restaurant owner fills the advertise-with-us form after closing. The reply carries the media kit and asks budget range and timing, and the lead sits with its answers in AI CRM for the seller.
Midnight, the stream
A viewer abroad cannot start the late newscast in your app. The chat walks him through the help-page steps in his language and opens a ticket for digital support if the stream still fails.
Real screens
Inside the AI receptionist for broadcasters and publishers
Real Zanus AI screens with demo data, framed for a media company's sales and audience desks.
Compared
AI answering service for publishers, or the usual ways?
Most stations and papers cover their lines with a person at the desk, an outside answering service or voicemail after hours. Here is how each handles the calls a media company gets.
| What a media company needs | A person at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| The 6 AM subscriber calls | Nobody in yet | A message for circulation | A tape nobody hears until nine | Answered and filed: with your redelivery policy stated |
| An advertiser after five | Gone home | Name and number taken | Often never returned | Media kit sent: and the seller's call booked |
| A breaking-news tip | Passed on between other calls | Written on a slip | Heard too late | Put through to the desk: announced with the place and the topic |
| The caller's language | The ones your staff speak | Usually one | Your greeting's language | The caller's own: by phone, chat or e-mail |
| What is written down | What someone remembers | A message slip | A voice recording | Every conversation: transcribed onto the advertiser's or subscriber's record |
Guardrails
What the AI hands to your newsroom, sales and legal people
Editorial questions
Coverage complaints, correction requests and story pitches are acknowledged with your approved wording and passed to the standards or assignment desk. The AI never defends, explains or promises coverage.
Political and regulated ads
Political advertising requests go to the political sales contact you name; a rule keeps the AI from quoting those rates or terms on the phone, in the chat or by e-mail.
Money and accounts
Refunds, credits, make-goods and cancellations are decided by your people. The AI files the request with the conversation and tells the subscriber or advertiser when to expect your answer.
Contests and legal letters
Contest rules are read only as you approved them and winners are chosen by a person; letters from lawyers about a story are acknowledged and routed to your legal contact without comment.
Set-up
An AI receptionist for radio and TV stations, set up in 2 minutes
Lisa reads your site
Give Lisa your website: the media kit, the advertise page, the subscriber help pages and the program schedule become the answers she gives on every line.
Name your desks
Tell her who takes ad calls by market or category, who runs circulation, digital support and the assignment desk, and when each one can be reached.
Forward the lines
Forward the sales line, the subscriber line or both; calls are answered from that moment on the numbers advertisers and readers already know.
Try it for a week
Run the Front Office free for 7 days with no credit card, then read every call, chat and form it answered for your advertisers and your audience.
Questions & answers
Frequently asked questions about an AI receptionist for media companies
What does an AI receptionist for media companies do?
It answers every call, chat, e-mail and web form that reaches a station, a publisher or a streaming service, from the information you approved. Advertisers get the media kit and a call with the seller for their market; subscribers get the delivery miss or the vacation hold filed; tips, corrections and legal letters reach the named person with the details written down.
How are media companies using AI at the front desk?
Mostly on the customer service lines nobody can staff all day: the sales line after five, the subscriber line at six in the morning, the advertise-with-us form on a Sunday. The AI answers in the caller's language, finishes what your rules allow, such as a media kit or a vacation hold, and hands everything editorial or financial to your people.
Can one AI answer the advertising line and the audience line?
Yes. AI Phone runs a team of AI departments behind one number or several, each with its own name, voice and rules: ad sales, subscriptions, digital support and the newsroom desk. A subscriber is never offered a rate card, and an agency buyer never hears your redelivery policy.
Will the AI comment on a story or promise a correction?
No. Your knowledge carries a rule that it never comments on coverage, defends an editorial choice or promises a story, a correction or airtime. A tip, a correction request or a press inquiry is taken down with the callback number read back, and passed to the newsroom contact you name.
Does it quote political advertising rates?
Political advertising is a regulated category for broadcasters, so the usual set-up keeps it with a person. A rule in your knowledge stops the AI from quoting political rates or terms on any channel, and the campaign's request goes to your political sales contact with the whole conversation attached.
Can the AI give refunds, credits or cancel a subscription?
No. Refunds, credits, billing changes and cancellations are decided by your people or carried out in your subscription system under your rules. The AI takes the request, says what happens next and when to expect an answer, and opens it for the circulation desk with the whole conversation.
Does Zanus AI replace our traffic, ad server or subscription platform?
No. Orders, spots, impressions and subscription billing stay in the systems you run today. Zanus AI is the front office in front of them: it answers, books, quotes from your rate card, opens requests and keeps every advertiser's and subscriber's conversations on one record in AI CRM.
Can readers and viewers still talk to a person?
Yes, whenever your hours allow it. A caller who asks for someone is put through to the desk you chose, and your colleague hears who is calling and why before the call connects. Outside those hours the AI takes a message, reads the callback number back and files it for the right desk.
Is AI replacing receptionists at stations and newspapers?
It replaces the missed calls rather than the people. The AI takes over answering calls at six in the morning, after five and on a busy story day, and it can route calls to the desk you choose; your front desk keeps the visitors in the lobby, the judgment calls and every caller who asks for a person by name.
What does a virtual receptionist do for a media company?
Virtual receptionists answer calls, take messages and pass callers on. The AI version does it on every line at once: it picks up in the caller's language, can book appointments with a seller or a studio host, writes each message with the phone number read back, and follows the call handling rules you set for ad sales, circulation and the newsroom.
Which languages does the AI receptionist speak?
The caller's own. A shop owner who asks about the morning show in Vietnamese is answered in Vietnamese, and the website chat greets each reader in one of 40 languages from opening lines you write once. Your media kit and your subscriber policies are written once, in your language.
How much does an AI receptionist for a media company cost?
It is priced per company, never per seat, so the sales floor, the audience desk and the newsroom share one subscription. The plans are on the pricing page. The free trial runs the Front Office for 7 days with no credit card, and Auto-Call opens with your first paid plan.
Can we keep the station's main number?
Yes. Forward the main line, or only the subscriber line, to the Front Office and advertiser and subscriber call answering starts from that moment, with no porting. A new local number for a promotion, a new title or a podcast network can be added beside it.
How fast can a station or a publisher start?
In 2 minutes. Lisa reads your website, then asks whether you broadcast, publish or stream, who takes ad calls by market, where tips and corrections go and what your delivery and vacation-hold policies say. She shows every rule before and after, and the subscriber line changes only on your yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.