Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Aerospace & Aviation. Aviation customer service management software for every request

AI Tickets is aviation customer service management software: every phone call, chat, e-mail and web form becomes a ticket with the whole conversation on it, and the AI answers it from your knowledge base. When it is not sure enough, the ticket waits for a person, so a buyer, an operator or a student is never given a guess.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · The ticket

Aviation customer service management software: the customer identified beside his words, real Zanus AI screen

The ticket

Open a ticket and the customer is identified, with a link to his full history and the conversation in his own words.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise buyers an answer within 2 working hours.”

Lisa“The Orders department now promises an answer within 2 working hours, told to the customer when the ticket opens. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Aerospace & Aviation use it

An operator asks by mail where his order stands; the ticket opens with his company, his earlier tickets and the whole thread.

A student asks in the chat how to cancel a lesson package; the AI answers from your policy page, back in the chat while he is there.

A buyer's complaint about a late shipment is marked Urgent and handed to your sales lead with one selector.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every channel

Aviation help desk software fed by every channel

Phone calls

A caller who needs a follow-up, such as a buyer waiting on a lead time, gets a ticket opened by the AI, and the transcript joins it a minute later with Listen.

Website chat

The chat turn by turn on the ticket, and the answer back in the chat while the visitor is still on your page.

E-mail and forms

A support mail or a web form becomes a ticket as the customer wrote it, and the reply lands back on the same ticket.

Opened by hand

New ticket for a pilot who called a mobile or walked up to the counter: type or dictate what he said, and it is on his story.

Your rules

An aviation support ticket system with your rules

How sure the AI must be

A slider from 50 to 95 percent, 75 by default; below that score the AI never sends an answer to a customer.

Priority and merge

Normal, High or Urgent on every ticket, and two tickets of the same person about the same thing merged into one.

Internal notes

A line for a colleague that the customer never sees, kept in the ticket's history with its time and author.

Questions & answers

AI Tickets for Aerospace & Aviation: questions & answers

What is customer service in aviation?

Every answer a customer gets from an aviation business: a lead time, an order status, an arrival request, a lesson change. As aviation customer service software, AI Tickets keeps each request as a ticket with its conversation, answers what your knowledge covers and holds the rest for the right person.

Can the AI answer aviation support tickets by itself?

Per department you pick who answers: the AI alone, the AI proposing while a person sends, or a person only. The AI answers alone only when its score reaches your threshold, from 50 to 95 percent; below it the ticket waits in Manual review.

Does the AI answer questions on airworthiness or maintenance?

No. Set the department that receives those requests to a person answering, and the AI never sends on it; the customer's words stay on the ticket for your licensed people.

Are all channels in one list?

Yes. Calls, chats, e-mails and web forms open tickets in the same list, each marked with its channel, and a second ask from the same call, chat or thread lands on the ticket it opened.

How does the customer know when to expect an answer?

The AI tells him at the open, from the department's hours and its promise, 4 working hours by default, and the confirmation e-mail says it too. A ticket past the promise is marked in the list.

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