ZANUS FRONT OFFICE FOR AEROSPACE & AVIATION — REQUESTS & CLAIMS

Service requests that file themselves — nights and weekends included.

A repair-order status question at 9 PM from another time zone, a core coming back on an exchange, a warranty claim on a unit that failed early, a request to re-issue the paperwork that shipped with a part, a crew reporting a ramp-service issue, a student with a billing question: the AI identifies the customer, files the request with everything it needs, routes it to the right desk and keeps the customer informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Customer, part number and serial, repair or purchase order, what exactly is asked, photos requested — captured in the conversation, no callback to ask again.

Routed by your rules

Status to the shop coordinator, cores to receiving, warranty to quality, paperwork to technical records, ramp issues to the line manager — with the transcript.

Status updates sent

The customer hears when the unit shipped, the core was received or the documents were re-issued — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own operation7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve warranty claims or release documents?

Never. It files, routes and informs. Every warranty, airworthiness or documentation decision is a person’s; the AI makes sure the request arrives complete and the customer is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own operation. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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