Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Aerospace & Aviation. The aviation answering service that puts AOG calls through

AI Phone is an aviation answering service that picks up the parts desk, the FBO counter and the flight school line on the first ring, day and night. It answers from your approved facts, takes the message with the callback number read back, and routes an aircraft-on-ground call to the colleague on call.

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7 days free · per company, never per seat · nothing to install

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Zanus AI · AI Phone · Forwarded calls

Aviation answering service: calls handed to a colleague with the reason and the pickup time, real Zanus AI screen

Forwarded calls

Each handed-over call shows who was calling, why the AI put it through and how long your colleague took to pick up.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Anyone who says AOG goes to the on-call phone, day or night.”

Lisa“Callers who say AOG now ring the on-call colleague first, on the mobile at night, and the AI says who is calling and why. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Aerospace & Aviation use it

At 3 AM a maintenance controller abroad says the aircraft is grounded; the AI rings your on-call parts lead's mobile and says why.

A scheduler calls the FBO twenty minutes before landing; fuel, a ground power unit and a crew car are written down for the line desk.

A parent calls at lunch; as an answering service for flight schools, the AI answers from the program page and books the discovery flight.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

The lines it answers

An answering service for FBOs, parts desks and flight schools

Parts desk

Part numbers, the conditions you stock and your published lead times are answered from your list, and a quote request is written down with quantity and need-by date for sales.

FBO counter

Arrival times, fuel, hangar space, crew cars and catering requests are taken in the caller's words and filed for the line desk, with the callback number read back.

Flight school office

Program questions are answered from your pages, discovery flights and lessons are booked with AI Booking, and every new caller is saved as a lead.

Charter and management line

Trip requests and owner questions are taken in full and passed to the right person; prices, schedules and flight status stay with your charter desk.

Urgent calls

After-hours answering service for aircraft parts and AOG calls

Urgent words you choose

Tell Lisa which words mark an urgent call, such as AOG or aircraft on ground; those callers are routed by reason to the person on call that night.

Rings where the person is

The transfer rings the on-call colleague on the computer, the phone app or the mobile number, in the order that colleague chose for being reached.

Told before the call connects

Your colleague hears who is calling about which aircraft and why before taking the call, and the forwarded call keeps its pickup time on the record.

Questions & answers

Questions about an aviation answering service

Can an aviation answering service tell an AOG call from a routine one?

Yes. For AOG call answering, you tell Lisa the words that mark an urgent call, such as AOG or aircraft on ground, and the AI routes those callers by reason to the colleague you named, ringing the computer, the phone app or the mobile in the order that person chose.

Can we keep our parts desk number and the FBO line?

Yes. Forward each line to your Front Office and the AI answers from that moment, with no porting. Buyers and pilots keep calling the numbers they know, and a new local number is there if you want one.

What happens to calls after hours and on holidays?

After the shop closes, you choose full AI service, take-a-message only or voicemail for each line. On a holiday or a closure day, callers hear the message you wrote for that day, and the morning briefing tells you what came in overnight.

Will the answering service say a part is approved for an aircraft?

No. Questions on a part's certification, trace or fit for a given aircraft get the line you approved and a message or a transfer to your people. The AI never states airworthiness or flight status on any call.

Are the calls the AI answers written down?

Every call the AI answers is saved with its transcript, its summary and its outcome on the caller's record, with nothing extra to buy, so the parts lead reads what the controller said before calling back.

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