AI Front Office for Aerospace & Aviation. The AI receptionist for aviation companies, day and night
Zanus AI is an AI receptionist for aviation companies that answers the parts desk, the FBO counter, the flight school's front desk and the charter line on the first ring, 24/7. It answers from the facts you approve, books lessons and service visits, and puts an AOG call through to your on-call person.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Anyone who says AOG goes to the on-call phone, day or night.”
Lisa“Callers who say AOG now ring the on-call colleague first, on the mobile at night, and the AI says who is calling and why. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Aerospace & Aviation
- Airline, cargo and flight department buyers sending parts requests
- Maintenance controllers and directors of maintenance with an aircraft on ground
- Pilots and schedulers calling an FBO about fuel, hangar space and ramp services
- Student pilots, parents and employers asking a flight school about training
- Passengers and travel planners asking a charter operator about a trip
- Brokers, distributors and supplier-quality teams of aerospace manufacturers
The front office
What an AI receptionist for aviation companies answers
You set the call handling per department, and the same approved facts answer the parts desk, the line desk, the school office and the charter line, so the call nobody could take still ends with an answer.
The parts desk line
Buyers ask in natural language for a part number, a condition and a lead time. The AI answers from your own list, takes the request with quantity and need-by date, and files it for your sales desk.
AOG calls put through
With call routing by reason and language, a caller who says the aircraft is on the ground reaches the colleague you named on the device they chose, and that colleague hears who is calling and why before the call connects.
The FBO counter
Arrival times, fuel requests, hangar space, crew cars and catering questions are answered from what your FBO publishes, and each request is written down for the line desk.
The flight school front desk
Prospective students, parents and employers ask about programs, lessons and discovery flights; the AI answers from your syllabus pages, and appointment scheduling with AI Booking puts the first flight into your book.
The charter line
Trip requests are taken with airports, dates and passenger count and handed to your charter desk. The AI never names a trip price; your people quote it.
Every channel, one record
Calls, website chats and e-mails land on the same contact record as the lead capture from your web forms, with transcripts and summaries, so the next person on the desk knows what was asked.
A day in aviation
The moments a virtual receptionist for aviation companies covers
Aviation runs on other people's clocks, inside business hours and after hours alike: a controller abroad, a crew inbound, a student between classes.
Before sunrise
A maintenance controller three time zones away calls about a starter for a grounded aircraft; the call reaches your on-call parts lead while the controller is still on the line.
The morning rush
Three buyers call at once after a night of quote requests from abroad; each one is answered on the first ring, so the rush brings no missed calls, no hold queue and no voicemail box.
Twenty minutes out
A scheduler calls ahead of a landing for fuel, a ground power unit and a crew car; the request is written down for the line desk while the aircraft is still inbound.
Lunch at the flight school
Nobody is at the desk when a parent calls about the private pilot program; the AI answers from your pages and books a discovery flight for Saturday morning.
After the last lesson
A student calls to move tomorrow's lesson; the AI offers free times with the same instructor and sends the new confirmation by text.
Saturday night
A charter inquiry for a Monday trip arrives on the web form; the passenger is answered at once, and the charter desk finds the full request waiting on Monday.
Real screens
Inside the AI front desk for aerospace suppliers and FBOs
Real Zanus AI screens with demo data, framed for a parts desk, an FBO counter and a flight school office.
Compared
AI receptionist for flight schools and FBOs, or an answering service?
Buyers compare a person at the desk, virtual receptionists at an answering service, voicemail and AI receptionists; here is how each one handles the calls an aviation business gets.
| What an aviation front desk needs | A person at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| An AOG call at 3 AM | Nobody until the shop opens | A message taken for the morning | A recording heard at opening | Routed to your on-call person,: with who is calling and why |
| Parts questions by part number | Answered when the right person is free | Read off a sheet, if at all | Not answered | Answered from your own list,: or written down for your desk |
| Arrival requests at the FBO | Taken between ramp calls | A message slip | Heard after the landing | Written down while inbound,: for the line desk to act on |
| Lesson bookings and changes | The schedule checked by hand | A callback promised | A missed call | Booked into free slots,: confirmed by text or e-mail |
| Calls in another language | Depends on who picks up | Often one language only | A recording to translate | Answered in the caller's language,: on the first ring |
| A record of the call | Notes typed later, if at all | A short message | A recording to replay | Transcript and summary,: on the customer's record |
Guardrails
What stays with your licensed people and your desk
The AI agents answer, book and write down; every judgment an aviation business must make stays with a named person.
No maintenance sign-off
The AI never signs off work, never says an aircraft is airworthy and never confirms that a flight is going; those words belong to your licensed staff and your operations desk.
No word on a part's paperwork
A question about a part's certification, trace or fit for an aircraft gets your approved line and goes to your people, with the question written down as it was asked.
Prices only from your list
A part price is read from your own catalog, never made up; a charter trip or a repair without a listed price waits for the person who prices it.
Export and end-use questions
Destination, end-use and export questions are handed to the person you name, so your export procedures stay with your people and the front office stays compatible with them.
Weather and go or no-go
The AI never decides whether a lesson or a trip goes ahead. When your instructor or your operations desk reschedules, the customer is told the new time by text or e-mail.
Only what you approved
Every answer comes from your knowledge base, built from your website, your documents and the rules you gave Lisa; when there is no source, the AI says so and offers a person instead of guessing.
Set-up
Set up your AI receptionist for aviation companies in 2 minutes
Lisa reads your website
Lisa reads your pages, the capability list, the FBO services, the training programs and the contact lines, then asks who takes which calls.
Name your desks and on-call people
Tell Lisa your desks, parts sales, the line desk, the school office and charter; each becomes an AI agent with its own voice, and you name who can be reached at night for an aircraft on ground.
Keep your numbers
Forward the parts desk line, the FBO number and the school's number to your Front Office, and the AI begins to answer calls from that moment, with no porting.
Run the free trial
Run it on your own lines for 7 days with no credit card, then read every call, chat and message it handled before you decide.
Questions & answers
Questions aviation companies ask about an AI receptionist
What is an AI receptionist for aviation companies?
An AI receptionist for aviation companies answers the phone, the website chat, the mail and the web forms of a parts supplier, an FBO, a flight school or a charter operator, from the facts you approve. Zanus AI works as an AI virtual receptionist with an AI agent per department: it books lessons and visits, takes messages and puts urgent calls through to your people.
Are AI receptionists and virtual receptionists the same thing?
Not quite. Virtual receptionists are often people at a remote answering service who take messages for you, while AI receptionists answer the call themselves. Zanus AI is an AI virtual receptionist that answers from your approved facts in business hours and after hours, books the visit, routes the urgent call and writes each conversation down.
Can an AI receptionist handle an AOG call at night?
Yes. Tell Lisa the words that mark an urgent call, such as AOG or aircraft on ground, and who is on call after hours. The AI's call routing then sends those callers by reason to that person, ringing the phone app or the mobile, and says who is calling and why before the call connects.
Will the AI tell a buyer that a part is certified or fits an aircraft?
No. Parts questions are answered only from your own catalog and knowledge: what you stock, the condition you list, the lead time you publish. A question on a part's certification, trace or fit for an aircraft is written down as the buyer asked it and handed to your people.
Does the AI quote charter trips or part prices?
A part price is read from your own list when you load one, and nothing goes out before your yes unless you set a ceiling. A charter trip is never priced by the AI: it takes the airports, dates and passengers and hands the request to your charter desk.
Is Zanus AI a replacement for our FBO software?
No, an AI receptionist for FBOs works beside it. Fuel tickets, billing, ramp logs and maintenance tracking stay in your FBO software and your own systems. Zanus AI answers the phone, the chat, the mail and the forms, books visits and writes each conversation onto the customer's record.
What is customer service in aviation, and where does an AI fit?
Customer service in aviation is every answer a buyer, an operator, a pilot or a student gets from you: a lead time, an arrival request, a lesson change, a repair status. The AI gives the first answer on every channel from your approved facts, so the customer experience at night matches the one at noon, and leaves the judgment calls to your people.
Can we keep the phone numbers buyers and pilots already know?
Yes. Forward the parts desk line, the FBO number and the school's number to your Front Office, and calls are answered from that moment with no porting. If you later want a number moved in, Zanus AI handles the port with your carrier, or you take a new local number.
Which languages does the AI answer in?
The AI voice on the phone answers each caller in his own language, and the website chat speaks 40 languages from opening lines you write once. A maintenance controller abroad and a local student pilot each hear and read their own, from the same approved facts.
How much does an AI receptionist for an aviation business cost?
Zanus AI is priced per company, never per seat or per receptionist, so the parts desk, the line desk and the school office share one subscription. The plans are on the pricing page, and the 7-day free trial runs on your parts desk, FBO and school lines with no credit card.
Is there an AI phone receptionist for small businesses like flight schools and FBOs?
Yes. Many flight schools, FBOs and parts shops are small businesses with one desk and nobody free to answer calls during a lesson or on the ramp. Zanus AI gives them call answering from the first ring, appointment scheduling for lessons and shop visits, and a written record of every call.
Does the AI answer export-control or end-use questions?
No. Destination, end-use and export questions are handed to the person you name, with the question written down as the caller put it. Your export procedures stay with your people, and the front office is set up to stay compatible with them.
Does it replace our ERP or maintenance system?
No. Work orders, maintenance records, sign-offs and parts traceability stay in the systems you already run and with your licensed staff. The front office answers, books, takes the quote request and writes the conversation onto the customer's record.
How long does it take to set up an AI front desk for an FBO or a flight school?
It is ready in 2 minutes. Lisa reads your website and asks who takes which calls, who is on call for an aircraft on ground and what your hours are; then the AI starts answering, and you add your catalog and price lists as you go.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.