AI Tickets for Consumer Brands. AI customer service for brands, one ticket per case
AI Tickets is AI customer service for brands that sell to consumers: every call, chat, e-mail and web form becomes a ticket with the whole conversation, the product named, when it was bought and what was tried. The AI answers from your knowledge when it is sure enough; below your threshold, a person decides and nothing is guessed.
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7 days free · per company, never per seat · nothing to install
One ticket
Open a ticket to see the customer identified, a link to the full history and the conversation in the customer's own words.
Easy setupSet up everything just by talking to Lisa AISee how ›You“How many tickets need a person today, and who holds the oldest?”
Lisa“Nine need a person. The oldest is a damaged-shipment ticket from Friday, held in logistics. Open it?”
You talk. Lisa sets it up. Applied only on your yes.
How Consumer Brands use it
A flat-pack dresser arrives without its runners; the AI asks for the order number and model once, then opens one ticket for fulfillment.
A parent reports a rash after using a lotion; the ticket opens as Urgent in your quality department, which a person answers.
A shopper writes in French about a refused coupon; your agent reads the conversation in English, answers, and the reply goes back by e-mail.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
The tickets
Consumer complaint management, one list for every channel
One list, every channel
Calls, chats, e-mails and web forms open tickets in the same list, each marked with its channel, and a second ask from the same conversation lands on the same ticket.
The customer identified
The contact, the company, the reference, the product named, when it was bought and the earlier tickets are on screen before anyone reads a word.
Tries the fix first
You write the questions to settle and the steps that must have been tried, and the troubleshooting goes to the customer by e-mail with your videos.
Learns from your answers
After a person answers, the page asks whether it was for this customer only or for the knowledge, and Auto-Retraining waits for your review.
Set-up
Set up AI customer service for brands in 2 minutes
Your channels
Whichever doors you open, from AI Phone and AI Webchat to AI E-mail and AI Web Forms, feed their tickets into one list.
Your knowledge
Your website, manuals, care guides and policies: the AI answers tickets only from what you gave it.
Your departments
Consumer care, parts, logistics and quality, each with who answers, how sure the AI must be, the promise and the signature.
A week of tickets
Start the Front Office free trial, 7 days with no credit card, and read every ticket the AI answered or held.
Questions & answers
AI Tickets for Consumer Brands: questions & answers
Is there AI customer service for brands that sell through retailers?
Yes. AI Tickets puts the owners, shoppers and retail partners who reach your brand by phone, chat, e-mail or form in one consumer care help desk. The AI replies from your knowledge when its score reaches your threshold, while retailer claims, refunds and safety reports wait for your people.
Can an AI file consumer complaints as tickets?
Yes. A ticket opens from a call, a chat, an e-mail or a web form, or by hand from New ticket, and the department and priority are read from the customer's words. The AI asks the questions your team set once, and never says a ticket is open before the record exists.
Does the AI answer the ticket on its own?
In AI ticketing for consumer care, it answers when it is sure enough and the department allows it. For each department pick one of three ways: the AI answers alone, the AI drafts and a person sends, or a person handles it. Below the confidence level you set, the ticket waits in Manual review with nothing guessed.
Can retailers file tickets for damaged shipments?
Yes. A retail partner's e-mail about a crushed pallet opens a ticket in logistics with the PO number and delivery details it gives, and the buyer's reply to your answer lands on the same ticket.
How do customers know when to expect an answer?
Each department sets its promise on customer support tickets for brands, 4 working hours by default. The AI tells the customer when to expect the reply, the confirmation e-mail says it too, and a ticket past the promise is marked for your team.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.