ZANUS FRONT OFFICE FOR CONSUMER GOODS — WARRANTY & RETURNS

Warranty claims and returns that file themselves — nights and weekends included.

An owner’s blender stops on a Sunday, a shoe arrives in the wrong size, a part is missing from the box, a chain reports a crushed inbound pallet: the AI identifies the consumer or the account, files the case with everything it needs — receipt, serial or lot number, photos, where it was bought — checks your warranty and return rules, sends the label or the replacement-part request, routes it to the right desk, and keeps them informed until it is closed.

Start free

Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Product, model, serial or lot, receipt, retailer, photos, what exactly happened — captured in the conversation, no callback to ask again.

Warranty and return rules, applied

Coverage window, proof of purchase, who pays return freight, repair, replacement or refund — your policy checked; the label and instructions sent automatically.

Routed by your rules

Defects to quality, replacement parts to fulfillment, damaged pallets to logistics, chargebacks to finance, safety reports to a person at once — with the transcript.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own brand7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A consumer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That consumer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or replacements?

Only within the rules you set — a standard exchange inside the window, a replacement part under warranty, for example. Anything above your thresholds, any chargeback dispute and anything involving an injury or a reaction waits for a person.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own brand. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

Start free

VIEW ALL NEXT❯