AI Returns & Warranty for Consumer Brands. Warranty claims checked against your terms, labels sent.
AI Returns & Warranty decides eligibility on your rules: coverage window, proof of purchase, which retailer it was bought from, repair, replacement or refund. On approval the return instructions are e-mailed, repair quotes go out with a payment link for out-of-warranty units, and the claim moves through a pipeline from pending to shipped, with tracking numbers sent as typed.
TRY AI RETURNS FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Warranty is two years with receipt; without receipt, offer an out-of-warranty repair quote.”
Lisa“Done: claims with a receipt inside two years are eligible; without a receipt the AI offers an out-of-warranty repair quote. Should photos be required?”
Any setting, in any module · applied only on your yes
How Consumer Brands use it
A vacuum fails in month eleven; the receipt is inside the coverage window, so return instructions go out on approval.
An out-of-warranty stand mixer gets a repair quote by e-mail with a payment link before the workshop starts.
A consumer asks about her coffee machine repair; the status reads work in progress, and the tracking number follows when it ships.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Eligibility decided on your rules; instructions e-mailed on approval
- A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
- Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
- Status on the customer's record until closed
Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Returns & Warranty does, for every business ›
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Questions & answers
AI Returns & Warranty for Consumer Brands: questions & answers
Can an AI handle warranty claims for consumer products?
Yes, within your rules. AI Returns & Warranty checks the coverage window and proof of purchase you define, e-mails return instructions on approval and tracks the claim from pending to closed. Anything outside your thresholds waits for a person.
Does the AI approve refunds?
Only within the rules you set, such as an exchange inside the return window. Larger refunds, disputed claims and anything involving an injury go to your team.
Can consumers check where their repair stands?
Yes. The status sits on the consumer's record until the claim is closed, so a phone call or chat can read it back, and tracking numbers are sent as typed, never retyped by a model.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›
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REAL AI - the whole Front Office is AI, not old software with an AI button.
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