Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Consumer Brands. An AI answering service for consumer brands' care lines

AI Phone is an AI answering service for consumer brands that picks up the care line printed on your packaging on the first ring, 24/7, in the caller's language. It walks owners through setup from your manuals, sends trade callers to sales and puts every injury, burn or fire report through to the person you named, by the rule you set at set-up.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Messages

Messages

Each message a caller dictated is written out for the person it is for, with Call back, Heard and Done beside it, so a parts request reaches parts.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Any call about a burn, a fire or an injury goes straight to quality.”

Lisa“Calls that mention a burn, a fire or an injury now go straight to your quality department, with the reason told first. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Consumer Brands use it

An owner calls on Sunday because the dehumidifier will not start; the AI walks her through the first checks in your manual.

A category manager asks about a late purchase order; the AI tells your trade desk who is calling and why, then connects her.

A caller says his space heater threw sparks; he is put through to your quality lead at once, and the AI offers no answer of its own.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On the care line

Consumer care line answering, desk by desk

Setup and first checks

The technical support desk walks an owner through setup, use and the first checks from your manuals, and files a ticket when a technician or a spare part is needed.

Which model and what fits

The sales desk answers which model, size or accessory suits what the caller describes, from your catalog and knowledge, and says what is available.

Orders and returns

The orders desk finds a direct order and e-mails the tracking; the returns and warranty desk takes the request with the order, the product and the reason for your team.

Safety calls put through

A caller reporting an injury, a burn, smoke or a fire is not answered by the AI: your colleague hears who is calling and why, then takes the call, or the message is filed for them.

Set-up

Set up the AI answering service for consumer brands in 2 minutes

Forward the care line

Forward the number on your packaging to your Front Office line; calls are answered from that moment, with no new phone system to install.

Let Lisa read your site

Lisa reads your product pages and manuals, then asks who takes calls, your product lines, your care hours and the languages your customers speak.

Name the desks

Tell Lisa your departments, such as consumer care, parts and returns, trade sales and quality, and whether each answers AI first or a person first.

Hear it, then decide

Call your own care line and ask a setup question. Run the 7-day free trial with no credit card and read the report of every call it answered.

Questions & answers

AI Phone for Consumer Brands: questions & answers

Can we keep the care line number printed on our packaging?

Yes. You forward the number on your packs, manuals and shelf tags to your Front Office line and the AI answers the next call, with no porting and nothing to reprint. Moving the care number itself over later is possible too, and Zanus AI arranges the port with your carrier.

What happens to calls in the hour after a TV spot?

There is no hold queue and no phone menu in this call answering for care lines: callers are answered on the first ring and say what they need in their own words. Where-to-buy, setup and care questions are answered from your knowledge, and only the calls your rules mark for a person ring your team.

Does the AI answer questions it has no source for?

No. As a virtual receptionist for product support, it searches your manuals, care guides and policies by meaning, and when nothing there answers the question it says so and offers a person or takes a message, instead of guessing at a material, an ingredient or what a warranty covers.

Can consumers and retail buyers reach different desks?

Yes. Each department you set up, such as consumer care, parts, trade sales or press, is answered AI only, AI first or your people first, and calls are routed by reason and language. A buyer chasing a purchase order reaches the trade desk instead of the consumer queue.

What do callers hear outside your care hours?

In after hours answering for consumer brands, you choose full AI service, take-a-message only or voicemail for the hours your team is away, and on holidays callers hear the message you wrote for that day. The morning briefing tells your care lead what came in overnight.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.