ZANUS FRONT OFFICE FOR CONSUMER GOODS BRANDS
Next-generation AI for Consumer Goods Brands. Try it free on your own brand. No credit card.
Every consumer answered. Every retailer served. Your brand, on the line, 24/7. ZANUS AI Front Office for Consumer Goods Brands is the AI consumer-care line, trade desk and follow-up desk for food, beverage, household, home-durables, apparel, footwear and beauty brands selling through retail partners and direct to consumers. It answers shoppers and owners on phone, website chat, email and the QR code on the box — where to buy, ingredients as published, sizing, setup and care, warranty, order status — registers the product, files the return, requests the replacement part. It answers retail buyers and stockists — line sheets, availability, PO status — quotes the opening order and books the line review. Safety reports, adverse reactions and recalls go to your people. Grounded only in the information your brand approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your consumer-care line and trade desk do today.
The same 31 menus, read through a brand’s eyes. Each function below is a page of its own, in your vocabulary — consumer side and trade side, one knowledge. Enable what your plan includes, add more when the next collection launches. No IT project, no seats to license. Comparing options? See the comparison →
Every morning: overnight consumer calls and chats, warranty claims filed, stockist inquiries answered, quotes opened — and which consumer or retailer needs a person today.
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AI PhoneAnswers the consumer-care line and the trade line 24/7 — where to buy, how to use, warranty, availability, PO status — transfers safety reports to your people with the context whispered in.
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AI Chat & VoiceWebsite chat that answers “is it nut-free”, “which size”, “where can I buy it near me” and “where is my order” from your approved product knowledge — and takes the stockist inquiry.
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AI AvatarA lifelike face that greets shoppers on your site, presents the collection and walks a store owner through how to stock your brand.
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Product WalkthroughsSetup, care and troubleshooting explainers per model behind the QR code on the box; collection walkthroughs for buyers — narrated by AI, with live questions, any hour.
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Stockist Leads & Forms“Become a stockist” applications, trade-show badges, warranty registrations and consumer forms worked in minutes — from form to opening order or registered product.
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Consumers & AccountsOne front-office record per consumer and per trade contact, written by the AI as it talks: every call, chat, registration, claim and quote — next to your store platform, not instead of it.
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AI E-mailConsumer-care and trade inboxes answered from your product knowledge — ingredients, care, order status, line sheets, assets for a listing; safety, chargebacks and media routed to a person.
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Wholesale QuotesOpening-order, wholesale and corporate-gifting quotes from your real price list, case packs and minimums — sent as a clean document with a payable link, followed up until answered.
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Launches & Follow-upReplenishment reminders, warranty registration nudges, care tips after delivery, review requests, launch announcements to the stockists that carry the category — a reply alerts a person.
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Line Reviews & CallbacksLine reviews, buyer meetings, sample appointments, in-home service visits and consumer callbacks booked in the conversation — right rep, right territory, calendars synced.
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Consumer Care TrainingConsumer-care and inside-sales staff trained on your catalog, ingredient answers, claim rules and brand voice — new hires productive in days; a staff-only assistant all shift.
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Warranty & ReturnsWarranty claims, returns, defective units, missing and replacement parts, damaged inbound shipments filed complete and routed by your rules — nights and weekends included.
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Sell-in ForecastWhich setup or sizing questions are rising before the returns arrive, which opening-order quote will close, which stockist will reorder — from real conversations, with the WHY.
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Retailers & StockistsRetail chains, independents, salons, marketplaces and corporate buyers mapped as accounts from real conversations — who orders, who decides, which account is going quiet.
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Add AI to what you haveConnect the store platform, ERP, PIM, order management and retailer portals you already run — the AI answers and files, then writes it back.
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ProtectionDaily caps on every AI resource: a launch day, a viral post or a bot scraping your price list costs a capped, known amount — consumers see courtesy.
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What happens to every inquiry — in your brand
A shopper chats at 10 PM about a shade, an owner scans the QR code on the box, a buyer emails at 7 AM for the line sheet, a boutique calls to become a stockist. Any of 40 languages.
Where to buy, ingredients and allergens as published, sizing, setup and care, warranty terms, availability, PO status, line sheet — from your approved product knowledge only. No source, no claim.
Consumer or trade, before or after purchase, which product and model, which market, how urgent — your rules applied in the conversation. An injury, a reaction or a recall question goes to a person at once.
Register the warranty, file the claim with receipt and serial, send the replacement-part request, quote the opening order, book the line review, transfer with the context whispered in.
The unregistered warranty, the care tip after delivery, the review request, the refill due, the unopened opening-order quote, the stockist that has not reordered this season — on schedule, until done.
Every touch written by the AI on the consumer’s or the account’s record — nobody types it into a console. Every morning a briefing: what was handled, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Anything about injuries, adverse reactions, recalls, regulatory or media questions, off-list trade terms and chargebacks waits for your people; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your consumers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Sarah, this is BrightHome Appliances: your replacement filter shipped today and will arrive Thursday.”
- “Hi David, this is BrightHome Appliances: your extended coverage ends next month. Would you like me to renew it now or explain the options?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a brand names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Will the AI make product claims we have not approved?
No. It answers only from the product information your brand approves — ingredient and allergen lists as published, care and use instructions, manuals, warranty terms, line sheets and price lists. It does not say a product is safe for a condition, a diet or an age unless your approved copy says so, and it never invents a shelf life, a material or a certification. A report of an injury, an illness, an allergic reaction or a product failing in use, and any recall question, is transferred to your people with the transcript. No source, no claim.
What happens to our consumer and retailer data?
Your Front Office runs on a private data-processing environment dedicated to your brand; consumer details, warranty records, wholesale price lists and retailer terms never train public models and are never shared. Retailer-confidential terms are shown only to verified trade contacts. Brands whose retail partners or markets require an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our store platform, our consumer-care console or our CRM?
It replaces the work, not the system of record. The big suites give your consumer-care reps a console to work and your key-account team a CRM to maintain, licensed per seat, deployed as a project. The Front Office answers, registers, files, quotes and follows up itself, then writes consumers, claims, quotes and meetings back through Connectors — webhooks, API and native CRM sync. Your store platform keeps the orders, your ERP keeps the stock; the desk stops re-keying. Live in days with a Done-for-You AI Launch.
Try it free on your own brand. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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