Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Consumer Brands. A product knowledge base for consumer brands, never guessed

AI Knowledge is a product knowledge base for consumer brands: your website, manuals, care guides, policies and catalog in one tree, and the AI answers owners, shoppers and buyers only from it. When the answer is not there, nothing is guessed: Lisa tells the owner she will check and come back, and you answer that question once for every channel.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Documents

Documents

Each manual or guide is split into pages you can retire one by one, and new knowledge drafted by the AI waits for your approval.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never state what the warranty covers without our policy text.”

Lisa“Rule written: warranty coverage is stated only from your policy text, on every channel, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Consumer Brands use it

You dictate a rule: never say a product is safe for children unless the label says so; it waits for your approval.

Your manuals and care guides for AI answers join the library as PDFs, and their pages become answers that carry their page number.

A shopper's question about a filter nobody wrote down lands under Q&A and gaps; you answer once and every channel knows it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What it holds

A troubleshooting knowledge base the AI answers from

The rules

What the AI never says, always says, the scripts, the procedures and the questions to ask first, such as the serial number before a ticket.

The library

Your manuals, quick-start guides, care pages, pictures and videos, read topic by topic, with each answer carrying its page.

The claim guard

Any sentence the knowledge cannot back up stays unsaid, and the question waits under Q&A and gaps until you write the answer.

Tested every night

Each rule asks its own question every night and turns green or red, so a fix that slips shows here before a customer hears it.

Set-up

Set up the product knowledge base for consumer brands in 2 minutes

Your website, read

Give Lisa your address; the site map and menu are scanned, and your product pages, pictures and videos join topic by topic.

The first questions

Answer by talking what you do, what the AI must never say or promise and how you recommend a product.

Your rules and manuals

Add the rules your care team follows and drop in your manuals; contradictions are paired for you to settle.

A week of answers

Run it on your own brand for 7 days, no credit card, ask it what owners ask, and read the nightly tests.

Questions & answers

AI Knowledge for Consumer Brands: questions & answers

What goes into a product knowledge base?

The start, with what you do and what the AI must never say or promise; the company, with hours, departments and catalog; the rules; and the library of pages, manuals up to 25 MB, pictures, videos and software the AI answers from.

Can the AI make up an answer about our products?

It is held back by AI grounding for product answers: the AI answers only from your knowledge, a sentence your knowledge does not support is held back, prices come from the catalog, and with nothing written down Lisa says she will verify and come back.

How do answers stay right after a product change?

Your website is scanned daily, so a changed page is read again and a removed one is retired. Each rule has its own test that runs every night, and an approved fix that stops surfacing reads rolled back.

Can we hand out firmware or app files only to owners?

Yes. Firmware, drivers and apps up to 2 GB a file sit in the library, each with its rule: freely, after verification of an order, by ticket first, or never. Each download link runs out, and the record shows every file handed out.

Does it learn from our care team's answers?

When you switch it on, the answers your team gave in call notes, e-mails and replies come back to the knowledge base for consumer care as proposals for your yes. Personal data is never learned, and nothing goes live before you approve it.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.