ZANUS FRONT OFFICE FOR CONSUMER GOODS — AI E-MAIL
Two inboxes that answer themselves — on your rules.
“How do I descale it?”, “where is my order?”, “please send the images and spec sheet for our listing”, “what is the lead time on the 12-pack?”: the consumer-care and trade inboxes are answered from your approved product knowledge, in the sender’s language, with the right attachment. Anything about a reaction, a recall, a chargeback, a journalist or off-list terms is routed to the right person with a draft ready for approval. Emails are in the plan without limit.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Mail menu: department inboxes on the left, the thread in the middle, the AI reply on the right.
What it does
Ingredients as published, care and setup, order status, warranty terms, line sheets, images and spec sheets for a retailer’s listing — replied in minutes.
Reaction and injury reports, recall questions, chargebacks and deductions, media requests, regulatory letters — to the right desk, with the thread summarized.
The email AI knows the calls, chats and registrations of the same consumer or buyer — no “please resend your receipt” loops.
Inside AI E-mail — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Keep Gmail or Outlook. Reply from Front Office.
Each person forwards a copy of his mailbox to his Front Office address and reads and replies in Front Office; a copy stays in his own mailbox; replies go out from your company’s own domain. Nothing to migrate, nothing to cancel.
- Your addresses, your domain — consumers see nothing change
- A copy always stays in the person’s own mailbox
- A direct connection to Microsoft 365 and Gmail is coming
AI RESPOND — the whole reply, written for you
Lisa writes the reply from the thread, the consumer’s history and the company’s knowledge; the person reads it and sends. Ask for changes in plain words. The same knowledge base answers the phone and the chat — one truth on every channel.
- Summarise a thread, translate it, read it aloud
- “Make a quote for 5 units at 10% discount and attach it” — done, inside that person’s discount authority; above it, the quote waits for approval
- Per department: AI drafts and a person approves · AI answers alone · people only
Available on its own — or inside a solution
Questions, answered
Can it send without approval?
Only what you allow. Routine answers from approved information can go out automatically; everything you mark sensitive — safety, recalls, trade terms, media, anything about a claim you have not approved — waits for one click from your team.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own brand. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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