AI E-mail for Consumer Brands. AI email support for consumer brands, care and trade
AI E-mail is AI email support for consumer brands: Lisa reads every mail sent to your consumer care, orders and trade addresses, finds the contact, sorts it to the right desk and writes the answer from your approved knowledge. Each desk is yours to set: Lisa sends on her own, or a person approves her draft before it goes.
TRY AI E-MAIL FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Who answers
For each desk, choose whether Lisa answers and sends, writes for a person's approval or never writes, and set the response time too.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Consumer care answers itself; the trade desk waits for a person.”
Lisa“Consumer care now sends my answers by itself, and the trade desk keeps every draft for a person's click. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Consumer Brands use it
An owner writes that a wool sweater shrank; Lisa drafts the care instructions from your guide, and the reply waits in Ready to send.
A buyer mails a PO to the trade inbox for retail buyers; a case opens on Orders and quotes, and the mail stays on that desk.
A customer asks to cancel an order and change the address; the thread goes to Needs human for your team to decide.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
- Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
- Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
- Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
- Templates written from your knowledge; deliverability report, bounces, complaints, engagement
- Attachments, quotes and confirmations sent from the same place; nothing typed twice
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI E-mail does, for every business ›
Works withLisa, your AI assistantAI Follow-upAI QuotingAI BookingAI TicketsAI Returns & Warranty
The desks
Consumer care email automation, desk by desk
One desk per address
Care, orders and trade addresses each land on their own desk with its colour and its count of open conversations, and every mail is attached to its contact.
An answer already written
For most care mails the answer waits in Ready to send: read it, change a word if you like, send, and the next one opens.
Only what needs a person
Needs you gathers the mails that need a decision, such as a refund request or a damaged delivery, each with Lisa's proposal and a Do it beside it.
Bulk mail out of the way
Marketplace notifications and newsletters leave the desk, read once by Lisa for a real customer in disguise, who is pulled back to be answered.
Set-up
Set up AI email support for consumer brands in 2 minutes
Your addresses
Add your consumer care, orders and trade addresses and the desk each one lands on; your existing mailbox stays as it is.
Who answers
Say which desks Lisa may answer by herself and which hold her drafts for a person; every change is shown to you before it applies.
The response time
Set when an unanswered customer mail counts as overdue for each desk, in working hours or around the clock.
A week of mail
Run it on your own care inbox for 7 days, no credit card, and read every answer Lisa prepared, sent or held.
Questions & answers
AI E-mail for Consumer Brands: questions & answers
Can AI answer consumer care emails for a brand?
Yes. Lisa writes automated email replies for brands from your approved knowledge, in the customer's language, and sends them from your own address. Per desk you choose: she answers and sends, she writes and a person approves, which is the default, or a person writes and she never does.
What happens to emails reporting an injury or a reaction?
Lisa sorts them to the desk you named for safety reports, such as quality. Set that desk so a person writes, and no answer leaves before your quality person has read the mail; the whole exchange stays on the customer's contact.
Can it handle retail purchase orders sent by email?
Yes. A mail with a PO number in the subject or a purchase order attached opens a case on Orders and quotes by itself, and the buyer's next mail lands on the same case, so nobody retypes the order.
Can several of us answer from a shared inbox for consumer care at once?
Yes. A manager assigns a thread to a colleague, an agent takes one over so Lisa stops writing on it, and Overdue shows the customer mail left unanswered past the desk's response time. Nobody answers the same customer twice.
Does the AI ever cancel an order or change an address?
No. Those two requests are hard guards: the AI never carries them out, and the thread moves to Needs human, copied to your escalation inbox, so a person decides and answers.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.