Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Consumer Brands. A product support chatbot that answers from your manuals

AI Webchat is a product support chatbot for consumer brands that answers owners and shoppers on your website by text or voice, in their language, from your manuals, care guides and approved knowledge. It tries the troubleshooting first, shows the product picture it is talking about, and opens a ticket or a return only when one is needed.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Shows a picture

Product support chatbot: the chat holds up a real picture over the page when the visitor asks to see it, real Zanus AI screen

Shows a picture

A visitor asks to see something and the chat holds up the real picture, with buttons to see it live or open its page.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“On product pages, open with: need help setting it up?”

Lisa“On product pages, her opening line now asks whether the visitor needs help setting up that product. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Consumer Brands use it

An owner types that the air purifier shows a red light; the AI asks which model, then goes through the filter steps in your manual.

A shopper asks to see the travel version; the chat holds up the product picture over the page and opens its page.

After the steps fail, the AI files the ticket with the model and what was tried, so your care team starts informed.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

What it answers

An AI chatbot for product support, from setup to the spare part

Setup and first use

Owners ask how to pair, assemble, descale or clean in their own words, and the answer comes from your manuals and care guides, with the right page opened beside it.

Troubleshooting first

With AI Tickets, the questions you set and the steps that must have been tried run in the chat before any ticket, and the steps can go by e-mail with your videos.

Shows what it talks about

A shopper asks to see the cordless model and the chat holds up the real picture from your site, over the page on phones and inside its window on a computer.

A ticket or a return when needed

When the fix fails, the chat files a ticket for your care team or a return for your service desk, with the model and what was tried; a person approves every return.

Set-up

Set up the product support chatbot in 2 minutes

One line in your theme

Paste the script once and every page of your brand site gets the chat, in your colors and with your own label.

Your manuals in the knowledge

Lisa reads your product pages, then you add the manuals, care guides and stockist list the answers should come from.

Her opening lines

Write her four opening lines once in your language; each visitor reads and hears them in theirs.

A week of sessions

Run it on your own brand site for 7 days, no credit card, and read every session with the outcome it produced.

Questions & answers

AI Webchat for Consumer Brands: questions & answers

What is a product support chatbot?

It is a customer support chatbot for consumer brands on your website, answering owners' questions about the products they bought: setup, use, care, which part fits. AI Webchat answers from your manuals, care guides and approved knowledge only, by text or voice, and passes what it cannot answer to your team instead of guessing.

Can the troubleshooting chatbot try the fixes before it opens a ticket?

Yes, with AI Tickets. On each department you write the questions the AI must ask and the steps that must have been tried, and it goes through them in the chat first. When a ticket is needed, it opens with the conversation, the product named and what was tried.

Will the chatbot answer ingredient or allergen questions?

Only from the label text you published and put in its knowledge, as written. When that text does not answer the question, the chat says so and offers your consumer care team, and it makes no health or nutrition claim of its own.

Can it tell shoppers where to buy?

Yes. As a where-to-buy chatbot, it answers from the stockist list and the pages in its knowledge. It names the retailers your list gives, opens your own product page in the chat and shows the product picture when the shopper asks to see it.

What happens when someone reports a product that burned or hurt them?

The chat does not troubleshoot it. The report becomes a ticket for the department you named for safety, with the priority read from the visitor's words and the whole conversation attached, and a person of your team answers it.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.