AI Assist on calls for Consumer Brands. Published ingredient answers on screen while the agent talks.
AI Assist on calls shows your consumer-care agent suggested answers while a shopper or buyer is on the line: the published allergen statement, the compatible part number, the warranty window, the case pack. The AI never speaks to the caller, so a new agent answers with the brand's approved wording from the first week.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show the approved safety statement whenever a caller mentions a reaction.”
Lisa“Done: when a caller mentions a reaction, the agent's screen now shows the approved safety statement and the transfer to quality.”
Any setting, in any module · applied only on your yes
How Consumer Brands use it
A caller asks if the protein bar contains soy; the agent's screen shows the published allergen line word for word.
An owner asks which blade fits a ten-year-old food processor; the compatible part number appears beside the transcript.
A caller mentions swelling after using a face cream; the screen flags the safety route before the agent says anything else.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Consumer Brands: questions & answers
Can AI help consumer care agents during live calls?
Yes. AI Assist on calls shows suggested answers from your approved product knowledge on the agent's screen while the call runs. It never speaks to the consumer; the agent stays the voice.
Does live assistance work for allergen questions?
Yes, by showing the published allergen and ingredient statements as they are written. The agent reads the approved text rather than paraphrasing from memory.
What does an agent need to use AI Assist?
It needs AI Call Desk, the phone in the browser your agents use with the brand's number. Suggestions appear on the same screen as the call and its live transcript.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consumer Brands ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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