ZANUS FRONT OFFICE FOR HARDWARE — SUPPORT & RMA

RMAs that file themselves — complete, eligible, and tracked until the replacement ships.

A unit that will not power on at 9 PM, a reseller reporting a DOA, an integrator with a firmware error on twelve devices. A service console waits for an agent to read the case. Here the AI answers what the manual covers and files the rest complete — model, serial, firmware, purchase date, symptoms, steps tried, photos — checks eligibility against your warranty rules, sends label and instructions, and tells the customer the status until closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Model, serial, firmware, purchase date, reseller, symptoms, what was tried, photos — captured in the conversation, no callback from the repair center.

Eligibility and RMA by your rules

Warranty term checked, return or advance replacement offered as your policy says, label and packing instructions sent — in the customer’s language.

Tier-1 answered, tier-2 routed

The reset and the pairing fix answered from the manual; the real defect to level 2 with the transcript; the safety report to a person.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own product line7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide warranty exceptions or refunds?

No. It applies the written rules you give it and files everything else — out-of-warranty goodwill, DOA disputes, credits, refunds, recall cases — for a person’s decision, with the evidence attached. Safety reports are never handled as tickets: they go to your safety contact immediately.

Does it integrate with our returns system and help desk?

Keep them and sync through API and webhooks, or retire the help desk — tickets, RMAs, statuses and history are included. Either way the customer gets one thread and one status.

Try it free on your own product line. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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