Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Hardware & Electronics. Hardware product support software that troubleshoots before the ticket

AI Tickets is hardware product support software that turns every call, chat, e-mail and form into a ticket with the whole conversation, the owner identified and the product he named. The AI tries the fix your department wrote first, answers from your knowledge when it is sure enough, and holds the rest for your team.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One ticket

One ticket

One ticket with the owner identified, the whole conversation turn by turn and the reply drafted beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Before a ticket on routers, make sure the owner restarted it and updated the firmware.”

Lisa“Routers department: a restart and a firmware update must have been tried before a ticket opens. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hardware & Electronics use it

Before a ticket opens, the AI asks the owner whether he held the reset button and which light came back.

A ticket about a doorbell that drops off the network arrives with the call transcript, the owner's model and his earlier tickets.

Your agent writes the fix for a new pairing issue, and it waits in Auto-Retraining for review before the AI learns it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

The tickets

A support ticket system for electronics companies, every channel

Phone, chat, mail and forms

Each channel opens tickets in the same list, marked with where they came from, and a call's transcript lands on its ticket a minute later.

The owner identified

Contact, company, the product he named and his earlier tickets are on the ticket before anyone reads a word of it.

Answered or held

Above the score you set the AI answers from your knowledge; below it the ticket waits in Manual review, with nothing guessed.

Priority and holder

Normal, High or Urgent beside the channel, the colleague who holds it, merges and internal notes the owner never sees.

The fix first

Device troubleshooting before a ticket opens

Questions to settle

Which model, which light, which firmware: the AI asks once, and only the owner's own answer settles it.

Steps already tried

The restart, the reset or the cable swap the department requires is checked before a ticket, and your words are said when one cannot open yet.

Learned from your agents

After a manual answer the page asks whether it was for this owner only or for the knowledge, and the second waits for review.

Questions & answers

AI Tickets for Hardware & Electronics: questions & answers

What should hardware product support software do?

Gather every channel in one list, identify the owner and the product, try the fix first and answer what it knows. AI Tickets, an AI help desk for hardware brands, does that, and holds a ticket in Manual review when the AI is not sure enough.

Can the AI troubleshoot before it opens a ticket?

Yes. On each department you write the questions to settle and what must have been tried, and the AI handles them first on the phone and in the chat; the steps can also go to the owner's e-mail with your videos and pages.

How do owners know when support will answer?

At the open the AI says when to expect the reply from the department's hours, 4 working hours by default, and the confirmation e-mail carries the ticket number. A ticket past the promise is marked and its holder is told.

What happens to a second request about the same fault?

An owner with an open case hears it quoted, and no second ticket is opened; two tickets from one person about the same fault can be merged, with both conversations kept.

Can a support question become a warranty claim?

A question stays a ticket. When the unit must come back, your team opens the claim in AI Returns & Warranty, where a person approves it before anything is sent.

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