AI Assist on calls for Hardware & Electronics. The manual page on screen while your agent talks.
AI Assist on calls shows your support agent suggested answers from your knowledge while the customer is still talking: the reset sequence for that model, the compatibility line from the spec sheet, the warranty clause, the RMA policy. It never speaks to the customer; your agent stays the voice and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Turn on call suggestions for the support team, using manuals and warranty terms only.”
Lisa“Done: support agents now see suggestions during calls drawn only from your manuals and warranty terms. Add the published firmware notes as a source?”
Any setting, in any module · applied only on your yes
How Hardware & Electronics use it
A new agent hears a caller name an older model; the reset steps for that model appear before the caller finishes.
A reseller asks mid-call whether the new firmware supports a feature; the published release note shows on the agent's screen.
A caller asks if water damage is covered; the warranty clause appears, and the agent explains it in their own words.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Hardware & Electronics: questions & answers
How does AI Assist help hardware support agents?
It shows the relevant manual step, spec line or warranty clause on screen during the call, so the agent answers without searching. New agents can handle older models, and the customer hears one consistent answer.
Does AI Assist speak to the caller?
No. It works only on your agent's screen and never says a word on the call. The agent decides whether to use a suggestion, so the customer always talks to your person.
Can AI Assist suggest repair steps beyond our approved guides?
No. Suggestions come only from the knowledge you load, so if your guides stop at the reset, so do the suggestions. Engineering questions still go to an engineer.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hardware & Electronics ›
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Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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