AI Call Desk for Hardware & Electronics. Your agents' callback queue and browser phone in one.
AI Call Desk gives your support agents and channel managers a work queue prepared by the Front Office: the customer whose RMA needs a callback, the reseller waiting on a lead-time answer, the buyer who asked for an engineer. Agents call from the browser on your company number, the call is transcribed into the record, and two dictated lines schedule the next step.
TRY AI CALL DESK FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Put every promised engineer callback in the level-2 queue, enterprise accounts first.”
Lisa“Done: promised engineer callbacks now fill the level-2 queue with enterprise accounts at the top, each linked to its conversation.”
Any setting, in any module · applied only on your yes
How Hardware & Electronics use it
A level-2 agent opens the queue and calls the customer whose reset failed, with the transcript of the first call on screen.
A channel manager works through five reseller callbacks about stock from the browser, each logged to the partner's record.
After a callback, the agent dictates that a replacement board is needed, and the follow-up is scheduled for Friday.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Work queue: who to call, why, from which conversation, prepared by Front Office
- Phone in the browser, calling from your company number
- The call transcribed into the customer's story as it happens
- Two dictated lines after the call → the next step proposed and scheduled
- AI Assist on calls available on top: live suggestions from your knowledge while your person talks
Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Call Desk does, for every business ›
Works withAI PhoneAI CRMAI Assist on callsAI QuotingAI BookingAI Follow-up
Questions & answers
AI Call Desk for Hardware & Electronics: questions & answers
What is an AI call desk for a support team?
It is a phone in the browser plus a work queue the Front Office prepares: who to call, why and from which conversation. Agents call from your company number, each call is transcribed into the record, and the next step is proposed from two dictated lines.
Can agents get suggested answers during a support call?
Yes, once AI Assist on calls is switched on for the support team. Suggestions from your manuals and warranty terms appear on the agent's screen while they talk, and the AI never speaks to the customer.
Can remote support agents use the call desk?
Yes. The call desk runs in the browser and calls from your company number, so a support agent working from home has the same queue and caller ID as the office team.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Hardware & Electronics ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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