AI Front Office for Hardware & Electronics. An AI receptionist for electronics companies that answers 24/7
Zanus AI is an AI receptionist for electronics companies that answers owners, buyers and resellers 24/7 on the phone, in the chat and by e-mail, from your manuals and spec sheets. It opens tickets with the whole conversation, files warranty claims for your team and puts a report of smoke or a shock through to a person.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Helps your team
You talk. Lisa sets it up.
You“Support line AI first; smoke, fire, burns or shocks go straight to the quality phone.”
Lisa“The support line answers AI first, and any call about smoke, fire, a burn or a shock rings the quality phone at once, the reason told first. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Hardware & Electronics
- Owners whose new speaker, camera or router will not pair or power on
- Buyers checking ports, power draw and compatibility before an order
- Resellers and distributors asking about stock, back orders and partner pricing
- Integrators with a firmware question or one error code across a whole site
- Customers filing a warranty claim for a unit that stopped working
- Partners reporting a unit that arrived dead at an end customer's door
What it does
What an AI receptionist for electronics companies handles
One AI front office for electronics brands covers the support line, the sales chat, the warranty inbox and the partner desk, for small businesses with one product line and for brands with many, answering from what your product team approved.
Support calls answered on the first ring
Owners and installers ring the number on the box and an AI voice picks up at once, day and night, reads the setup steps from your quick-start guide and notes the product the owner names.
Pre-sales answers from the datasheet
Ports, power draw, mounting and what ships in the box come from your datasheets; a pairing your compatibility list does not cover turns into appointment booking with a pre-sales engineer, in a free slot of your book.
Warranty claims taken with the reason
A unit that has to come back is filed with the product, its type and the reason in the owner's words, as pending, so your warranty desk decides and sends the RMA number.
Support tickets with the checks already done
When a technician is needed, the ticket opens with the conversation on it: the model named, the symptoms in the owner's words and each check he already made, so nobody calls back to ask.
Resellers served by your rules
Distributors ask about stock and back-order dates by phone or e-mail; a mailed purchase order is read, checked against your catalog and quoted at your prices, any partner discount waiting for your yes.
Every conversation written down
Calls keep their transcript and summary, chats and e-mails land on the customer's record, and buyers from your lead capture forms arrive after lead qualification by your checks, with a score and its reason. The briefing lists the night's work.
The week
A virtual receptionist for electronics companies, from launch day to Sunday night
These are the hours where consumer electronics customer service is won or lost on the phone and in the chat.
Launch morning
The new model ships and the support line rings without pause. Every caller is answered on the first ring, and the pairing reset from your guide is read before any ticket is opened.
Saturday, an amber light
An owner types that the status light blinks amber; the chat holds up the picture from your manual, walks through the reset and, when that does not help, offers a ticket or appointment scheduling with a level-2 technician.
A battery that swelled
A caller says a power bank has swollen in its case; the AI stops troubleshooting, reads your safety wording and puts the call through to your quality contact with the reason told first, while your support lead can follow it in real time.
A purchase order at 6 AM
A distributor mails a purchase order before your office opens; every line is matched to your catalog and five checks run, so sales starts the day with a quote or a single question.
Twelve controllers, one error code
An integrator reports the same fault across a whole site; the ticket opens as urgent with every unit he read out in the conversation, held for your level-2 lead.
No more missed calls at lunch
At noon, on public holidays and after six, the calls that used to reach voicemail are answered, and a caller who needs a person leaves a message with the callback number checked.
Real screens
Inside the front office of an electronics brand
Each picture is a real Zanus AI screen with demo data, framed for this page: the day's calls, the website chat, the support tickets, a firmware hand-out rule, reseller purchase orders checked and the approved resellers.
Compared
Electronics customer support with AI, next to the usual cover
Five moments every hardware support desk knows, and the call handling each one gets from voicemail, an answering service, your own agents alone and the Front Office.
| What the support desk needs | Voicemail and a phone menu | An outsourced answering service | Your agents alone | Zanus AI |
|---|---|---|---|---|
| An owner cannot pair a new unit at 9 PM | A recording and a wait until morning | A message taken, no fix | Off shift | Walked through your reset:: the manual's picture shown, a ticket only when needed |
| A caller reports a hot charger | Lost among routine messages | Logged as a callback | Answered if someone is free | Put through to your quality contact:: your safety wording read first, the reason told |
| A warranty claim for a dead unit | A voicemail to sort out later | A name and a number | Typed into a spreadsheet | Filed as pending with the reason:: your desk approves, the RMA number goes out |
| A reseller asks about stock and back orders | No answer | Promised a call back | Looked up in another system | Read from your parts list:: the quantity on hand or the back-order date |
| What the next agent sees | A recording only | A typed note | Notes if there was time | Transcript and summary:: on the customer's record, in his own words |
Guardrails
What stays with your engineers, quality team and warranty desk
Heat, smoke, warranty money and engineering calls are not first-line work, so the AI hands each of them to the right person with the facts written down.
Safety reports, to a person
Smoke, fire, a burn, a shock, a smell of hot plastic or a swelling battery ends the troubleshooting at once. Your approved wording is read and, by the rule you set, the caller goes straight to the colleague you named for safety.
Warranty decisions, by your team
The AI takes the claim, files it as pending and quotes coverage only from your own policy text; the approval and the repair price are decided by a person, and a rejected claim sends nothing by itself.
Engineering questions, to engineers
A question your manuals and firmware notes do not answer is not guessed: the caller hears your check-first line, and the question waits for an engineer's answer.
Prices, from your list
Every price comes from your catalog or your store, never from the AI; a discount request from anyone but a verified reseller is told politely that the list holds.
Set-up
Set up your AI receptionist for electronics companies in 2 minutes
Give Lisa your website
Lisa reads your product pages, support articles and pictures, then asks who takes support, sales, warranty and safety calls, so each department answers as an AI agent of its own.
Forward your support line
Keep the number printed on your boxes: forward it to the Front Office and calls are answered from that moment, with no porting.
Add your manuals and rules
Drop in quick-start guides, datasheets and warranty terms, and tell Lisa what must have been tried before a ticket or a return. Nothing goes live before your click.
Try it free for 7 days
Run it on your own lines for a week with no credit card, and read the transcript of every call and chat it answered before you decide.
Questions & answers
Questions electronics companies ask about an AI receptionist
What does an AI receptionist do for an electronics company?
As an AI receptionist for hardware & electronics brands, it picks up every call, chat and e-mail reaching your support, sales and partner desks, after hours too, and answers from the manuals, datasheets and warranty terms you approved. It settles routine calls such as setup questions, files warranty claims as pending, can book appointments with engineers, quotes resellers from your price list and leaves safety, engineering and money decisions to your people.
Can an AI answer technical support calls for a hardware brand?
Yes, for the first-line work your guides cover. Brands that use AI receptionists this way let the AI agents of the support department walk each caller through the reset, pairing or cabling steps of the quick-start guide, then e-mail the steps with the product's videos. When the guide runs out, a ticket goes to a technician on your customer service team with every check already tried.
What happens when a caller reports overheating or a swelling battery?
Troubleshooting stops. The AI reads the safety wording you approved, such as unplug the unit and stop using it, and routes the caller to the colleague you named for safety, who hears who is calling and why before the call connects. The same report typed in the chat becomes an urgent ticket for a person.
Will the AI make up specifications or compatibility?
No. It answers only from the pages and documents you approve: manuals, datasheets, compatibility lists and published firmware notes. A sentence your sources do not back is held back, the caller hears your line that engineering must check it first, and the open question waits in your knowledge until you answer it once for every channel.
Can the AI take a warranty claim on the phone?
Yes. It asks what the unit does and what the owner already tried, and sends your troubleshooting steps first. When the product must come back, it records the product, its type and the reason in the owner's own words. The claim lands as pending in AI Returns & Warranty, and only your team approves it and sends the RMA number.
Is it really 24/7 customer support, launch weekends included?
Yes. The voice AI is there to answer every call on the first ring, at night, on Sundays, on public holidays and the morning a new model ships, with no hold queue. That 24/7 call answering leaves your business hours to decide only when a person can be reached, and outside them you pick full AI service, messages only or voicemail.
How does a customer reach a person at our support desk?
By asking for one. Callers just say what they need, with no menu to work through, and call routing follows reason and language: the AI can route calls to technical support, sales, warranty or an engineer by name. When nobody can pick up, it takes a message and reads the callback number back digit by digit.
Can we keep the support number printed on our boxes?
Yes, your existing phone number stays on the box. Forward it to the Front Office and the AI answers from the next call, with no porting and no new phone system to install. Should you later want the number moved in, the port is arranged with your carrier, or you can take a new local number.
Can resellers and distributors get quotes from the AI?
Yes, from your own list. With AI Quoting the AI drafts the quote during the call or the chat, prices every line from your catalog and holds it for your yes. A verified reseller who asks for his discount receives a revision at your list minus his share, which also waits for your approval.
Which languages does the AI support customers in?
The caller's own. The phone answers in the language the caller speaks and the website chat covers 40 languages, so an integrator abroad or an owner who bought your product on holiday is helped at their own hour, and your team can read a foreign-language ticket in English.
How much does an AI receptionist cost for an electronics company?
It is priced per company, never per seat or per agent, so your support, sales and channel teams share one receptionist service, and a small business with one product line covers its nights without adding a shift. You choose the modules you need and add more later; the plans are on the pricing page, and the Front Office runs free for 7 days on your own lines with no credit card.
Can the AI hand out firmware, drivers and setup tools?
Yes, under the rule you give each file in AI Knowledge: freely, only after an order is verified, through a ticket first, or never. The download link it sends expires, and every hand-out is written on the record, so you can see which owner received which file.
How long does set-up take for a device maker?
2 minutes. Lisa reads your website, asks who takes support, sales, warranty and safety calls, and you forward your support line. Manuals, datasheets and warranty terms are added as you go, and no new rule answers a customer before you approve it.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.