ZANUS FRONT OFFICE FOR HARDWARE — CONTACTS, COMPANIES & QUALIFICATION
Not a case form your agents fill in. A record the AI writes — and works the next step.
Every call, chat, email, walkthrough and form becomes a contact record the AI writes, because the AI had the conversation: who they are, which model and serial they own, which firmware they run, where they bought it, what they asked, which RMA is open, what they were quoted. Qualification rules you set — company size, volume, application, business-email check — sort the fleet buyer from the hobbyist before a sales engineer looks. Nobody logs a call.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Contacts & Leads menu: end customers, companies, resellers, import review — one record per human, every touch attached.
What it does
Model, serial, firmware, purchase channel, reseller, language, questions asked, RMAs and quotes — written by the AI as it talks.
Three tabs, one truth: the owner who called, the integrator they work for, the reseller who sold the unit — each with its own timeline.
What lands on a person is short and warm: “integrator, 300 units, asked about PoE and lead time, watched the tour” — and a call.
Inside the CRM — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
End customers, companies, resellers — three tabs, one truth
Contacts & Leads keeps end customers, the companies they belong to and your reseller network in one menu. A company card shows every stakeholder, the combined timeline and the health score; a reseller card shows their leads, approvals and web code.
- Contact → company → buying committee, mapped by the AI
- Health score 0–100 with the WHY on every record
- Reseller applications, approvals and their own lead flow
Qualification: the rules are yours, the work is the AI’s
Set what a qualified lead means for YOUR business: minimum budget, decision timeline, the fit questions the AI must ask, whether free-mail addresses count, which competitors’ employees to filter out. The AI asks in the conversation, scores the answers, and routes: qualified → demo or booking; unqualified → polite close; unsure → NEEDS HUMAN.
- Rules per department or funnel
- Competitor domains and free-mail screening built in
- Every score explained by the answers that produced it
Import review: old lists become live records
Trade-show badges, purchased lists, exports from a retired CRM — import them, review the AI’s matching (duplicates merged, companies recognized, junk flagged), then let the funnels work them.
- Duplicate detection and company matching
- Junk and competitor rows flagged before they pollute your base
- Hands the clean list to Marketing funnels
Available on its own — or inside a solution
Questions, answered
Do we still need our CRM and service desk?
Many companies retire the chatbot and the sales-engagement tool; the Front Office contact base holds the full history of every AI and human touch. If you keep a CRM or a service desk, Connectors syncs contacts, companies, tickets and RMAs both ways.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own product line. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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