Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Hardware & Electronics. An AI email responder for electronics support desks

AI E-mail is an AI email responder for electronics support that reads every mail sent to your support, sales and warranty addresses, attaches it to the owner or the reseller, and writes the answer from your manuals and warranty terms in the sender's language. Each department decides whether the answer leaves by itself or waits for a person.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per desk

AI email responder for electronics support: who answers on each desk and the response time, set per department

Rule per desk

Per department, Lisa answers and sends, Lisa writes and a person approves, or a person writes, with the response time beside each choice.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let Lisa send support replies alone, but keep the safety desk for people.”

Lisa“Support desk: Lisa answers and sends. Safety desk: a person writes and Lisa never does. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hardware & Electronics use it

An owner asks where the driver for a new operating system is; the reply links your published firmware notes.

A distributor mails a purchase order for five hundred units; a case opens on Orders & quotes by itself.

An owner writes that a battery pack has swollen; Lisa sorts it to the safety desk, where a person writes every answer.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The desks

Support inbox automation for hardware brands, desk by desk

One desk per department

Support, sales, warranty and partners each get their own address, colour and count of open conversations, so a dealer's mail never waits in the wrong pile.

An answer ready to send

With automated email replies for device support, most setup and driver mails already have their answer waiting in Ready to send: read it, change a word if needed, send it, and the next one opens.

Only what needs you

Needs you gathers the mails that need a person, such as a disputed warranty date, each with Lisa's proposal and a Do it button beside it.

Bulk mail out of the way

Newsletters and carrier notifications leave the desk after Lisa reads them once for a customer in disguise, who is pulled back to the desk.

Your rules

AI email assistant for tech support, under your rules

Who answers

Lisa answers and sends, Lisa writes and a person approves, which is the default, or a person writes alone: one choice per department.

Response time

After how long an unanswered owner's mail counts as overdue, four hours by default, counted in working hours or around the clock.

A cap on reply loops

After the number of AI rounds you set on one thread, the thread needs a person, with a copy sent to your escalation inbox.

Questions & answers

AI E-mail for Hardware & Electronics: questions & answers

Can AI answer technical support e-mails for a device maker?

Yes. Lisa reads each mail, finds the owner or the reseller, sorts it to the right desk and writes the answer from your manuals, firmware notes and warranty terms, in the sender's language. Per department she sends it herself, or a person approves first.

What happens to a purchase order that arrives by e-mail?

A PO number in the subject or an order attached opens a case on Orders & quotes by itself, and the distributor's next mail joins the same case, while the original stays on the desk with a chip.

Does the AI ever cancel an order or change an address by mail?

Never on its own. A request to cancel an order or change a delivery address sends the thread to a person, with a copy to your escalation inbox, so a shipping change on a replacement unit is decided by your team.

Can our support team share one inbox?

Yes. In the shared support inbox for electronics companies, every address lands on a desk, one per department, showing who holds each thread, what is overdue and what nobody took yet. An agent who takes a thread stops Lisa writing on it, and Release to AI hands it back.

Do replies leave from our own addresses?

Desk replies leave from your company addresses, and a colleague who connects a personal mailbox sends from that address, with a signature and the company footer under it.

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