ZANUS FRONT OFFICE FOR HARDWARE — AGENT TRAINING & ASSIST
Support agents trained on your manuals and warranty terms — productive in days.
The same knowledge base that answers customers trains your team: manuals and troubleshooting trees per model, what the warranty covers and what voids it, the RMA policy, what to say when a caller reports a hot unit, which partner gets which tier. New hires practice real support calls with the AI before their first live shift, and a team assistant answers staff questions all day — including internal pages customers never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play the hard ones — the angry third RMA, the reseller pushing for a discount, the safety report — with the AI playing the customer.
Internal repair procedures, staff pricing, escalation rules, who owns which distributor — answered at the bench or the counter, never surfaced on public channels.
Ship a firmware release, change a warranty term: the phone, the chat, the email and the training answer the new way the same day.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real customers
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does this replace our internal service manuals?
It reads them. Load your service manuals, repair procedures and runbooks, mark them INTERNAL, and the team assistant answers from them on any device — the public channels never can.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own product line. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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