Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Hardware & Electronics. An AI knowledge base for electronics companies

AI Knowledge is an AI knowledge base for electronics companies: your website, manuals, datasheets, rules and parts catalog in one tree, and the AI answers owners, resellers and your team only from it. A question it cannot answer is never guessed, and firmware or drivers go out only under the hand-out rule you set.

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Zanus AI · AI Knowledge · Ask first

AI knowledge base for electronics companies: a support script and the questions to ask before a ticket, each tested green

Ask first

A department's script for what to say after a ticket, and the questions your rule says to ask before one opens, each tested green.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Hand out the setup tool only after the order is verified.”

Lisa“Setup tool: handed out after verification of an order, through a link that expires, every hand-out on the record. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Hardware & Electronics use it

An owner asks for the new driver; the AI sends it only after his order is verified, through a link that expires.

A caller asks whether two models work together; nothing in your sources says so, and the question waits under Q&A and gaps.

Your support lead dictates a rule never to promise a repair date, approves it, and its test runs every night.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One tree

Support knowledge base for device makers, in one tree

The company

Identity, locations, hours, departments, people, lines, stores and catalog: the facts the AI says, written in your company's own words.

The rules

What the AI never says, always says, the scripts, the procedures and the questions to ask first, each with its scope, its channels and its test.

The library

Manuals, datasheets, pages and articles, pictures, videos and software become product documentation for AI support, read topic by topic, with documents of up to 25 MB each.

Software with a rule

Firmware, drivers and apps sit in the library, each with its hand-out rule, so a file reaches only the customers your rule allows.

Never guessed

Firmware download rules and product answers you can check

The claim guard

A sentence your knowledge does not support is held back; the AI says it needs to verify, and the question waits for your answer.

Contradictions paired

When two of your rules clash, such as two return windows for one product, they are paired with the reason and you pick the one that wins.

Nothing live before your click

The assistant proposes, you press APPROVE & DEPLOY, and a rule you dictated in a hurry is read back to you first.

Questions & answers

AI Knowledge for Hardware & Electronics: questions & answers

Can the AI hand out firmware, drivers and apps?

Yes, files of up to 2 GB each, under the rule you give every file: freely, after verification of an order, by ticket first, or never. The link it sends expires, and every hand-out is written on the record.

What does an owner hear when your manuals hold no answer?

It says so in your words. The default line is that it needs to verify this with your engineering team and get back to the customer, and the question lands under Q&A and gaps for you to answer once, for every channel.

Does it keep up with new product pages on our site?

Yes. Scan for new content is set to Daily: a new page joins with its pictures and videos, a changed page is read again, and a page that left the site is retired.

Can it quote part numbers and prices?

Only from the catalog's structured facts, recited as they stand there. A price missing from your list stays off every channel by a NEVER rule, and the caller is offered a written quote.

How do we know it still answers right after a firmware change?

With chatbot testing for product answers, each rule carries its own test question with the words its answer must and must not contain, and it runs every night, green or red. The questions you answered once are replayed every day as well.

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