AI Team Training for Customer Service. Customer service training software taught in Lisa's voice
AI Team Training is customer service training software that turns your return policy, warranty terms and escalation rules into books Lisa teaches by voice and on screen. A new agent opens a personal link, asks questions at any moment, answers a spoken test, and you see who played and receive the signed attestation.
TRY AI TEAM TRAINING FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Tell me
Tell me turns your spoken explanation of a return or an escalation into a clear lesson, with a picture or a page linked beside it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Add a chapter on refunds outside the return window to the returns book.”
Lisa“The new chapter on refunds outside the window is written in your words, shown before and after. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Customer Service use it
Two new agents play the returns and exchanges book on their phones the night before their first shift.
When the return window changes, the trainer edits the chapter once and invites the agents concerned to play the new version.
A new agent asks how to handle a chargeback the book never mentions; the question waits for the trainer under Questions.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Courses generated from your own material
- Quizzes and progress per person; transcripts and results exportable
- Updated when your knowledge changes
Available on its own or inside a solution · See pricing › · Per company, never per seat.
How it teaches
Support agent onboarding taught by Lisa
Explain it once
Dictate how a return, a warranty claim or an escalation is handled; it comes back as a section in your own words, changed only on your yes.
Questions at any moment
The agent interrupts, asks or says repeat; answers come from the book first, then your internal knowledge, and anything unanswered waits for you.
A spoken test
At the end Lisa asks the test questions aloud and marks each answer against your own lines, without telling a wrong answer the line.
A signed attestation
The attestation carries the company, the agent's name, the date, the chapters heard and the result, ready for the personnel file.
Ready in 2 minutes
Set up customer service training software in 2 minutes
Start a book
Open Training under Team, name the book and add chapters in the order a service shift runs.
Explain each section
Type or dictate each section and attach a picture, a help page, a video or a document from the File Cabinet.
Review and keep the test
Review my book names what is thin; keep the test questions proposed from each chapter when you save.
Invite, then follow
Invite sends the seven-day link with reminders, and Who played shows each new agent's progress and result.
AI Team Training for Customer Service, trade by trade
By industrySoftware & SaaSUtilitiesHardware & ElectronicsTravel AgenciesE-commerceRetail StoresTelecom & Internet ProvidersConsumer BrandsBanks & Credit UnionsLaw FirmsMedia CompaniesAerospace & Aviation
Questions & answers
AI Team Training for Customer Service: questions & answers
Can AI train customer service agents on our policies?
Yes. For customer service SOP training, you explain each procedure once, typed or dictated, and it becomes a book in chapters. Lisa teaches it to every new agent by voice and on screen, answers questions from the book and your internal knowledge, then asks a spoken test.
How do new support agents get their training?
Invite sends a personal link by e-mail, valid for seven days, playable on any device with no login, and reminders go out to anyone who has not finished. New dashboard users can be invited to chosen books automatically.
What happens to the training when a policy changes?
Edit the book once and save it; every saved book keeps its versions, so the register shows which version each agent played. Invite the agents concerned and each plays the new version when it suits them.
Can I keep agent training records?
Yes. Who played lists every session, its version, the questions asked and the transcript. Results export as a CSV personnel record after your password, and Attestations PDF brings every signed attestation into one file.
Does the trainee hear the same Lisa our customers meet?
Yes. The trainee sees Lisa's face and hears her teach each section, the same Lisa customers meet on your website and on your phone line, so agents learn the answers in the voice customers already know.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Customer Service ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.