Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Web Forms for Customer Service. Every customer service request form answered in seconds

AI Web Forms answers every customer service request form the moment it arrives: the contact-us form, the problem report, the call-me-back request. It checks the e-mail, sends the first reply in the customer's language, chases a missing photo with an upload link, and a screening rule warns the desk about an urgent report.

TRY AI WEB FORMS FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Web Forms · Screening rules

Screening rules

Up to five questions of your own sit beside the standard fields, and screening rules tell the team at once about an urgent report.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“When a problem report chooses leak or smoke, mark it urgent and tell the service lead.”

Lisa“A screening rule will mark leak and smoke reports URGENT and alert the service lead at once. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Customer Service use it

A customer reports a dead freezer through the form at 10 PM; a screening rule marks it urgent and the service lead is told at once.

A problem report arrives without the photo the form asked for; the thank-you carries an upload link so the file reaches the contact.

A call-me-back form from the support page is answered in seconds with free billing callback times from your booking page.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Any form on your site, contact, quote, demo request, application, answered in seconds, not the next morning
The lead qualified and scored from what they wrote; the first reply sent immediately in their language
E-mail verified (syntax, domain, deliverability) before anything is promised to it
Contact record created; the owner alerted; the next step proposed
Forms translated into your customers' languages; embedded on any site
Feeds every automation you add: booking, quoting, follow-up, the AI Demo

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Web Forms does, for every business ›

Works withAI Booking AI Quoting AI Follow-up AI Demo AI Tickets AI File Cabinet

What a form does

Support request form replies that arrive in seconds

The first reply on the spot

Each customer complaint form auto reply is written by the AI from the customer's answers, or your fixed words, in the customer's language and signed by the desk.

Details checked

Tick the checks this form needs, such as a verified e-mail, so instructions and files reach an address the customer confirmed.

Urgent reports flagged

A screening rule reads an answer and tells the desk at once, offers the first free slot or sends your emergency sheet.

Spam that never shows

Every form carries a hidden trap field and a per-network limit, so a bot sees a thank-you while nothing reaches your desk.

Ready in 2 minutes

Set up a problem report form in 2 minutes

Pick a template

Contact form, call me back or a problem report built from your own questions; change the title customers see.

Choose the next step

A ticket, a booking slot or a desk alerted: tick what follows once a form passes its checks.

Paste one line

Copy the line and paste it on your help page, or hand it to whoever edits your site, with no login needed.

Read every request

Run your forms free for 7 days and read where every request went: answered, ticketed or booked.

AI Web Forms for Customer Service, trade by trade

By industrySoftware & SaaS Utilities Hardware & Electronics Travel Agencies E-commerce Retail Stores Telecom & Internet Providers Consumer Brands Banks & Credit Unions Law Firms Media Companies Aerospace & Aviation

Questions & answers

AI Web Forms for Customer Service: questions & answers

How fast is a customer service request form answered?

In seconds, at any hour. The reply leaves the moment the form passes the checks you ticked, in the customer's language, signed by your desk and saying only what happens next, so the customer is not left wondering until morning.

Can a support request form open a ticket?

Yes, when you also run AI Tickets. A request sent on a form of your website opens a ticket with the form's answers and the contact attached, and the confirmation e-mail carries the ticket number.

Can the form ask for a photo or a serial number?

Yes. A form takes up to five questions of your own, a file upload among them. When a question asked for a file and none came, the thank-you carries an upload link, and the files go to the contact, never into your knowledge.

How are urgent problem reports flagged?

With a screening rule that reads an answer. A report marked urgent tells the desk at once, and the form can also offer the first free slot on your booking page or send the emergency sheet from your files.

How do we put the form on our help pages?

Start from the contact form or the call-me-back template, set your colors and button words, then paste one line where the form should appear. Add language codes and the AI translates the form for customers who write in another language.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Customer Service ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.