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AI Knowledge for Law Firms. A law firm knowledge base behind every answer

AI Knowledge is the law firm knowledge base every channel answers from: your website, your documents, your policies and the rules on what the AI must never say, in one tree. A question it cannot answer is never guessed; it waits for your attorneys to answer once, and nothing goes live before someone approves it.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts and its answers sit in one table, and two rules that clash are paired for you to decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never estimate a case's value or its chance of winning.”

Lisa“A never-say rule will stop every channel from estimating a case's value or its chances, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Law Firms use it

You add a rule that the AI never estimates what a case is worth, and its own test runs every night.

A caller asks whether you handle guardianships; the question has no answer yet, so it waits under Q&A and gaps.

Your new practice-area page goes up, and the daily scan adds it to the law firm website knowledge by itself.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

The rules

Never-say rules for law firms, on every channel

One tree

The firm, its offices and hours, the rules, the library of pages and documents: everything the AI may say sits in one tree you can read.

Never and always

One table holds what the AI never says, always says, its scripts and the questions to ask first, each with its scope and channels.

Contradictions paired

Two rules that cannot both be followed are shown side by side with the reason, so you decide which wins instead of the AI.

The order of truth

Your written answers come first, then firm documents, then website pages, the newer page first, so an old fee page never wins.

Quality

A knowledge base for legal intake, tested every night

Approve, then deploy

Lisa writes each change where it belongs, and nothing goes live before someone presses Approve and deploy.

Approved answers replayed

Every question you answered once is asked again each day; one that stops surfacing is marked rolled back on the page.

Every conversation reviewed

Every 30 minutes new conversations are read for contradictions, gaps and lessons, each with its evidence and a proposed fix for your yes.

Questions & answers

AI Knowledge for Law Firms: questions & answers

Can the AI answer from our website only?

From your knowledge only: the website pages you keep, your documents, your written answers and your rules. Untick obsolete pages in the scan, and they are dropped from chat, voice and e-mail in every language at once.

What happens when the knowledge has no answer?

The AI says it needs to verify and come back, in your words, and the question lands under Q&A and gaps. An attorney answers it once, typed or spoken, and the phone, the chat and the mail all use that answer afterwards.

How do we know a rule still holds?

Each rule carries a test question, the words its answer must contain and the words it must not. It runs every night, green or red, and a red result opens the fix by talking.

Does the AI learn clients' personal data?

No. Personal data is never learned by any automation, and the terms you list as never-learn stay out of the knowledge, while spam and feedback are sorted apart from the lessons.

Is there a law library for attorneys?

Yes, as a premium library under Knowledge: Law library, with case law, the citation check and court dockets for your team. Answers that use it are marked PREMIUM.

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