Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Law Firms. A legal intake answering service that never closes

AI Phone is a legal intake answering service that picks up your firm's line on the first ring, at 9 AM or at midnight, in the caller's language. It tells new callers from existing clients, asks the intake questions your attorneys approved, books the consultation and passes matter questions to the attorney or paralegal, saying who is calling and why before the call connects.

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7 days free · per company, never per seat · nothing to install

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Zanus AI · AI Phone · Messages

Messages

Each message a caller dictated is written out for the attorney or paralegal it is for, with Call back, Heard and Done beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send arrests and protective orders to the on-call attorney; offer everyone else a consultation.”

Lisa“Arrest and protective-order calls will ring the on-call attorney, and other new callers will be offered consultation times. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Law Firms use it

Served with divorce papers, a man calls at 8 PM; the AI asks the county and the spouse's name, then books Thursday's consultation.

A client asks whether her hearing moved; the AI takes the question, reads the callback number back and files it for her paralegal.

At midnight a mother calls about her son's arrest; the AI tells the on-call defense attorney who is calling and why, then connects her.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

What a legal intake answering service does on each call

The first ring, any hour

No hold queue and no menu: callers say what they need in their own words. Your business hours only decide when a person can be reached, never when the line answers.

New caller or client

The AI asks whether the caller already works with the firm. A client's question goes to the paralegal on the matter or becomes a message; a new caller starts intake.

Your intake questions

The matter type, the parties, the adverse party, the county or court and any deadline the caller mentions, then a polite stop before the whole story is told.

The consultation, booked

With AI Booking added, only the free times of the attorney who takes that practice area are offered, and the confirmation goes out before the caller hangs up.

Messages for the right desk

The callback number is read back digit by digit and the message is filed for the right attorney; one dictated just before the caller hangs up is still written.

Every call on the record

Each call is saved with its transcript, summary and outcome, new callers become contacts, and the morning briefing lists what came in overnight.

The firm's hours

A 24 hour legal answering service for nights and weekends

The Monday rush

The weekend's accidents, arrests and evictions call before 9 AM. Each caller is answered at once, with no busy tone, and leaves with a consultation, a transfer or a written message.

Lunch and court days

When every attorney is at a hearing, callers still get answers from your approved information, and the urgent ones reach whoever is on call.

After 5 PM and weekends

Outside your hours each line runs full AI service, takes messages only or goes to voicemail, as you choose, so a person served at 6 PM is not left with a tape.

Holidays and closures

On a holiday or an office closure, callers hear the message you wrote for that day and can still book a consultation on the next open day.

Urgent calls

After hours legal answering service for arrests and hearings

The on-call attorney rings

Your rule names the matters that cannot wait. The on-call attorney's computer, phone app or mobile rings in the order that attorney chose.

Announced before it connects

The AI tells the attorney who is calling and why before the call connects, so the attorney knows the matter before saying a word.

When nobody is free

The AI reads the line you prepared for that hour, takes the message with the callback number confirmed and files it for the on-call attorney.

Compared

Legal answering services compared on the intake line

What the options buyers weigh do with a call to a law firm.

On the intake line	Voicemail or a phone menu	A human answering service	A basic AI receptionist	AI Phone
Picks up	A recording after the rings	When an agent is free	Yes, mostly to take messages	On the first ring: nights, weekends and the Monday rush
Intake	None	A script read aloud	A few fixed fields	Your approved questions: asked in the caller's own words
The consultation	Booked later by your staff	Passed on as a message	Sometimes, through another tool	Booked on the call: with the attorney for that practice area
A legal question	Left on the tape	Noted for a callback	Depends on its script	Handed to an attorney: with your firm's wording, never advice
What is kept	A voice message	A message by e-mail	A summary, if any	The whole call: transcript and summary on the client's record

Set-up

Your legal office answering service, ready in 2 minutes

Lisa reads your pages

Your practice-area pages, offices, hours and languages become what the AI answers from, and Lisa asks the few questions the pages leave open.

Forward the main line

Calls are answered from the moment you forward the firm's number, with no porting and no hardware; you can also take a new local number.

Say who takes what

Name the attorney for each practice area, the paralegals and the on-call rota, and choose per department whether the AI answers first, a person does, or the AI alone.

Seven days free

Run the line on your own firm with no credit card and read what every call produced, booked, transferred or taken as a message, when the week ends.

Questions & answers

Questions about a legal intake answering service

What is a legal intake answering service?

It is an answering service for legal intake that does more than take messages: it runs the first conversation with a prospective client. AI Phone answers your line on the first ring, asks your intake questions, books the consultation or transfers the call, and writes the whole exchange onto the record.

Can an AI answering service screen new clients for a law firm?

Yes, within limited intake. It asks the matter type, the parties, the adverse party, the county and any deadline the caller mentions, then stops before the story is told. The parties land on the record for your conflicts check, and an attorney decides whether to take the matter.

What does the AI say when a caller asks what the case is worth?

That only an attorney can answer it, in the words your firm approved, followed by an offer of a consultation or a transfer. It never estimates a value, a deadline or an outcome, and the question is on the transcript for the attorney who calls back.

Is AI Phone a 24 hour legal answering service?

Yes. The intake line stays open all night; your office hours set only when an attorney or paralegal can be reached. Outside them you choose full AI service, messages only or voicemail, and on holidays callers hear the message you wrote for that day.

Is there a bilingual legal answering service option?

Every caller can speak their own language and hear the answer in it. Calls can also be routed by language, so a caller who speaks Spanish reaches your Spanish-speaking paralegal when a person is needed.

Do we keep our firm's number and our receptionist?

Yes. Forward your existing number and the AI answers at once, with no porting. Each department can run your people first, the AI first or the AI alone, so your receptionist still greets the clients she knows and the AI takes what she cannot.

How does a transfer to an attorney work?

The attorney's computer, phone app or mobile rings in the order they chose, and the AI tells them who is calling and why before the call connects. If nobody answers, the AI takes a message with the callback number read back and files it for that attorney.

Can opposing counsel or a court clerk reach the right person?

Yes. The AI routes them by the reason they give to the attorney or paralegal on the matter, or takes a message. Add a rule that it never discusses a matter with them, and that rule holds on every call.

Are intake calls recorded and written down?

Every call the AI answers is saved with its transcript and summary on the caller's record, with nothing extra to buy. Recording the parts your people take is off until you switch it on, and then both sides hear two short beeps when it starts.

How much do legal answering services like this cost?

AI Phone is priced per company, never per seat or per attorney, so every lawyer and paralegal shares one subscription. The plans are on the pricing page, and you can try the line on your own firm for 7 days with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Law Firms ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.