Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Law Firms. A browser phone and callback queue for intake.

AI Call Desk gives your intake coordinators and receptionists a phone in the browser that calls from the firm's number, and a work queue prepared by Front Office: the prospective client to call back, the reason, and the conversation it came from. Each call is transcribed onto the record as it happens, and two dictated lines afterward schedule the next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Give intake two browser phones and a queue of weekend callbacks every Monday.”

Lisa“Done: two intake seats have browser phones, and Monday's queue lists weekend callbacks with transcripts. Should urgent inquiries go to the top?”

Any setting, in any module · applied only on your yes

How Law Firms use it

The intake coordinator opens Monday's queue and calls back the weekend's personal injury inquiries in order, each with its transcript on screen.

A paralegal working from home calls a client from the firm's number, so the client never sees her personal mobile.

After a callback the receptionist dictates two lines, and the AI schedules the consultation reminder and the document request.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Law Firms: questions & answers

Can our intake team make calls from the firm's number in a browser?

Yes. The browser phone calls from your firm's number, so staff working at a desk or from home show the same caller ID. Every call is transcribed onto the client's record as it happens.

What is in the intake callback queue?

Each person to call, why, and the conversation that created the task, such as a voicemail from Saturday or an unsigned engagement. The coordinator works the list without searching for notes.

Can the intake desk get help during a live call?

Yes, when you add AI Assist on calls. The AI suggests answers from your approved knowledge on the coordinator's screen while they talk, and it never speaks to the caller.

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