AI Front Office for Law Firms. The AI receptionist for law firms, on every channel
Zanus AI is an AI receptionist for law firms that answers intake calls, website chats, e-mails and web forms day and night, in each caller's language. It asks the intake questions your attorneys approved, books the consultation with the attorney who takes that kind of matter, and passes every legal question to a lawyer, never answering it itself.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Send arrests and protective orders to the on-call attorney; offer everyone else a consultation.”
Lisa“Arrest and protective-order calls will ring the on-call attorney, and other new callers will be offered consultation times. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Law Firms
- People just served, arrested or injured who want a lawyer tonight
- Existing clients asking whether a hearing moved or their documents arrived
- Opposing counsel, court clerks and process servers looking for the right person
- Referring attorneys and bar referral services introducing a new matter
- Adjusters and medical offices sending or requesting records
- Relatives calling for someone held in custody or in hospital
The front desk
What an AI receptionist for law firms answers
One front office answers every call, chat, form and e-mail a prospective client sends, from the same approved information.
Intake calls, first ring
AI Phone picks up the main line day and night, tells a new caller from an existing client and asks your approved intake questions before booking or transferring.
Website visitors
AI Webchat answers questions about practice areas, consultation fees and payment plans by text or voice, in the visitor's language, from your own pages.
Contact and intake forms
AI Web Forms replies the moment a form arrives, asks only the fields your firm approves and flags an urgent matter to the intake desk at once.
The shared inbox
AI E-mail sorts mail to intake, billing or a practice group and drafts each routine reply, while litigation mail can wait for an attorney every time.
Consultations on the right calendar
AI Booking offers only the free times of the attorney who takes that practice area, from personal injury to family law or criminal defense, and time blocked for court is never offered.
One record for every inquiry
AI CRM keeps each call, chat, form and e-mail on the person's record with where it came from, so intake sees the whole story before calling back.
A day at the firm
The moments a virtual receptionist for law firms cannot miss
Monday at 8 AM
The weekend's injuries, arrests and evictions all ring before the office opens. No caller hears a busy tone, and each one leaves booked, transferred or with a message taken.
Everyone in court
At lunch the partners are at hearings and the receptionist is out. Callers still reach a voice that answers from your approved information and books the next free consultation.
After 5 PM
The person served with papers today calls from the car. Outside your hours, call handling is set line by line: full AI service, messages only or voicemail.
Midnight custody call
A relative calls about an arrest. The on-call attorney's mobile rings, and the AI tells the attorney who is calling and why before the call connects.
A Friday referral
A bar referral service sends a tenant late on Friday. The referral form is answered at once, its source is kept on the record and Monday's times are offered.
Hearing tomorrow
An existing client worries about tomorrow's hearing. The call goes to her paralegal under your rules, or the message is filed with the callback number read back digit by digit.
Real screens
Inside the AI receptionist for law firms, screen by screen
Real Zanus AI screens with demo data, framed for the legal front desk.
Compared
AI receptionist for lawyers or an answering service?
Many legal answering services take a message for the morning. Zanus AI, an AI answering service, answers from your approved information and books the consultation while the caller is still on the line.
| What a law firm needs | A person at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| Calls after 5 PM | Unanswered until morning | An agent takes a message | A recording nobody hears tonight | Answered: and the consultation booked during the call |
| Intake questions | Asked between other calls | Read from a script | None | Your approved questions: asked in the caller's own words |
| A legal question | Passed to an attorney | Noted for a callback | Left on the tape | Handed to an attorney: with your approved wording, never an opinion |
| The caller's language | The ones your staff speak | Often one or two | Your greeting's language | The caller's own: on the phone, in the chat and by e-mail |
| What is written down | What someone remembers to type | A message slip | The voice message | Every conversation: with its transcript and summary on the record |
Guardrails
What the AI hands to an attorney or a person
Legal questions
Do I have a case, what is it worth, should I sign: each gets your approved wording and becomes a consultation, a transfer or a message, never an opinion.
Conflicts
The AI collects the parties and the adverse party your intake asks for and puts them on the record; your own conflict check and an attorney decide.
Urgent matters
Arrests, protective orders and hearings tomorrow ring the on-call attorney under your rules, announced with the caller's name and reason before the call connects.
Fees and engagement
The AI states your consultation-fee policy as written and quotes only the flat fees you list, each waiting for an attorney's yes; the engagement letter stays the firm's.
Set-up
An AI receptionist for law firm intake, set up in 2 minutes
Lisa reads your website
Lisa, your AI assistant, reads your practice-area pages, offices and hours, then asks who takes which matters and which languages your staff speak.
Forward the main line
Forward the number clients already know and calls are answered from that moment, with no porting; a new local number is also available.
Name who takes what
Tell Lisa the attorneys for each practice area, the paralegals and the on-call rota; she shows each change before and after and applies it on your yes.
Try it free for 7 days
Run it on your own firm with no credit card, then read the report of every call, chat and form it handled when the week ends.
Questions & answers
Frequently asked questions about an AI receptionist for law firms
Do AI receptionists work for law firms?
Yes, when the AI virtual receptionist for law firms stays inside the firm's rules. Zanus AI answers from the information your attorneys approved, runs your limited intake, books consultations with the right attorney and hands every legal question to a lawyer. Potential clients get an answer at 9 PM on a Sunday instead of a voicemail and can book consultations there and then, and the whole conversation is on the record by morning.
What is the best AI receptionist for a law firm?
The one that answers every channel, not only the phone, and knows where its job stops. Look for intake questions your firm writes, consultations booked on each attorney's calendar, urgent calls sent to the on-call lawyer, transcripts on the record and a price per company. Zanus AI does all of it, and you can try it on your own firm for 7 days.
Will the AI give legal advice or say whether someone has a case?
No. It answers only from your approved information: practice areas, offices, the consultation policy, what to bring. A question such as do I have a case or what should I sign gets the wording your firm chose and becomes a booked consultation, a transfer to an attorney or a message for one.
How does the AI handle limited intake and conflict checks?
It asks only the questions your firm sets: the type of matter, the parties, the adverse party, the county or court and any deadline the caller mentions. It politely stops a caller who starts telling the whole story and leaves the conflict decision to your own check and your attorneys.
What happens when someone calls about an arrest or a hearing tomorrow?
Your rules send it to the on-call attorney first: the computer, the phone app or the mobile rings in the order that attorney chose, and the AI says who is calling and why before the call connects. If nobody picks up, it reads the line you prepared and takes a message, with the caller's contact details and callback number confirmed.
Is client information kept confidential?
Each person in the firm sees only what their level and department allow, and the AI answers callers from your approved knowledge, never from staff-only pages. Personal data is never learned by the automations that improve the knowledge, call recording stays off until you switch it on, and every transcript sits on the client's record for the supervising attorney.
Can callers reach the firm in Spanish or another language?
Yes. Callers speak their own language and the AI answers in it; in the chat and on the forms, 40 languages are covered. Calls can also be routed by language, so a Spanish-speaking caller reaches your Spanish-speaking staff when a person is needed, which matters most to immigration and family practices.
How much does an AI receptionist for a law firm cost?
It is priced per company, never per seat or per attorney, so the whole firm shares one subscription. You choose the modules you need, such as the phone, the chat and the intake forms, and add others later. The plans are on the pricing page, and the 7-day free trial needs no credit card.
Can we keep our number and our receptionist?
Yes. You forward the phone number clients already know, with no porting. Each line can run with your receptionist first and the AI on the calls nobody picks up, or with the AI first after hours, so the people at your desk still greet the clients they know.
What are legal intake services, and can AI run them?
Legal intake, or client intake, is the first contact with a prospective client: answering, asking the matter type and the parties, checking urgency and booking the consultation. Zanus AI runs that AI intake on the phone, in the chat, by e-mail and on your forms, with your questions, and writes every exchange on the record for the attorney who picks up the matter.
Why don't attorneys return phone calls, and what changes with an AI receptionist?
Usually because they are in court, in a meeting or with another client when the call comes. With Zanus AI the caller is answered at once: the question is settled from your approved information, a consultation is booked, or a message reaches the right attorney with the callback number read back, and the morning briefing lists what came in overnight.
How long does it take to set up?
It is ready in 2 minutes. Forward your main line, then tell Lisa your practice areas, the consultation policy, which attorney takes which matters and who is on call. Nothing is installed, and your calendars and case-management system stay where they are.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.