AI Returns & Warranty for Enterprise Groups. Returns and warranty claims on each brand's own rules.
AI Returns & Warranty checks each return or warranty request against the rules of the brand and country it belongs to, e-mails instructions on approval, and moves the claim through a visible pipeline from pending to closed. Repair quotes go out for approval with a payment link, and the tracking number is sent as your staff typed it.
TRY AI RETURNS FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Use each country's own warranty period; anything outside it goes to country service.”
Lisa“Done: warranty eligibility now follows each country's own period, and requests outside it go to country service for a decision.”
Any setting, in any module · applied only on your yes
How Enterprise Groups use it
A customer of the appliance brand in Italy files a warranty claim, checked against the Italian warranty terms, not the group default.
A dealer return in Canada is approved under the dealer return rules, and the instructions are e-mailed in French.
An out-of-warranty repair receives a quote for approval with a payment link, then moves to work in progress once paid.
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What’s included
- Eligibility decided on your rules; instructions e-mailed on approval
- A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
- Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
- Status on the customer's record until closed
Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.
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Questions & answers
AI Returns & Warranty for Enterprise Groups: questions & answers
Can warranty rules differ by brand and country?
Yes. Eligibility is decided on the rules you set for each brand and country, so an Italian claim follows the Italian terms. Requests outside the rules go to a person in that country to decide.
Can customers track a repair across the group?
Yes. The repair moves through stages from pending and arriving to work in progress, awaiting payment, shipped and closed, and the status stays on the customer's record until it is done.
Who decides goodwill or liability on a return?
Your people do. The AI checks eligibility against the written rules of that brand and files everything else complete for the owning team to decide.
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