Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Assist on calls for Enterprise Groups. The right brand's policy on screen during every call.

AI Assist on calls shows live suggestions from your knowledge on the operator's screen while they talk, matched to the brand and country of the caller. A shared-services agent serving five brands sees the right warranty rule, the local address or the escalation path without putting the customer on hold. It never speaks; your person stays the voice.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Assist on calls · AI ASSIST: the right answer on screen while your person talks

AI Assist on calls — AI ASSIST: the right answer on screen while your person talks, real Zanus AI screen

You talk. Lisa sets it up.

You“During calls, show the policy of the brand the caller dialed.”

Lisa“Done: during calls, the operator's screen now shows suggestions from the knowledge of the brand the caller dialed.”

Any setting, in any module · applied only on your yes

How Enterprise Groups use it

An agent on the hotel brand's line sees that brand's cancellation policy, not the resort brand's, while the guest is still talking.

A new agent in the shared-services center gets the escalation path for a safety report on screen during the call.

During a call with a key account, the operator sees which country owns the open request and who to hand it to.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Live suggestions from your knowledge during a call, on your operator's screen
Never speaks to the customer, your person stays the voice

Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Assist on calls does, for every business ›

Works withAI Call Desk AI Phone AI Tickets AI Quoting AI Booking

Questions & answers

AI Assist on calls for Enterprise Groups: questions & answers

Can an AI help agents who handle several brands on the phone?

Yes. While the agent talks, AI Assist shows suggestions from the knowledge of the brand and country involved, so the agent answers from the right policy. It never speaks to the customer.

Does the customer hear the AI during an assisted call?

No. Suggestions appear only on the operator's screen. Your person stays the voice on the line and decides what to say and what to escalate.

Is AI Assist useful for new shared-services agents?

Yes. A new agent sees approved answers and escalation paths while the customer talks, instead of searching the intranet or asking a colleague in the middle of the call.

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